Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rene Richard Tsompanas

Rene Richard Tsompanas

Greensboro,NC

Summary


As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Processing Assistant

Aon Corporation
07.2015 - 06.2025
  • Provided valuable support during peak periods, assisting coworkers with their workload as needed to maintain overall team productivity levels.
  • Assisted retirees with their retirement benefits and made any updates needed. Addressed their questions and concerns.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to document processing.
  • Set up all retirees for their payments and made any changes needed.
  • Provided reports to clients of all terminating employees.
  • Facilitated large mass mailings.

Tax Processing Associate

Lincoln Financial Group
10.2011 - 07.2015
  • Assisted Life Insurance Agents with tax issues and other questions about a customers policy.
  • Provided customer service to policy holders with questions and concerns about their policy.
  • Produced tax documents for taxes owed on closed Life Insurance policies with extensive research.
  • Made sure Life Insurance policies were within Federal guidelines. Made adjustments as needed.
  • Assisted other departments with inquiries on policies.



Data Processor

The Hartford Financial Services
04.2007 - 09.2010
  • Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
  • Made updates and any changes to 401K plans. Address change, beneficiary change, investment changes, and payment changes.
  • Updated stock trades of investments.
  • Assisted other departments with any extra work load to meet deadlines.
  • Processed payrolls coming from clients to be credited to 401K accounts.

Benefits Administrator

Aon Corporation
10.1999 - 04.2007
  • Ensured timely processing of life event changes, diligently updating employee records as needed.
  • Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
  • Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
  • Reviewed benefits paperwork for accuracy and completeness.
  • Assisted customers on the phone with benefits coverage, annual enrollment, and retirement benefits.

Education

General Studies

South Plantation High School
Plantation, FL
06-1988

Skills

  • Deadline oriented
  • Document processing
  • File management
  • Confidentiality handling
  • Organized
  • Customer Service Professional

Timeline

Processing Assistant

Aon Corporation
07.2015 - 06.2025

Tax Processing Associate

Lincoln Financial Group
10.2011 - 07.2015

Data Processor

The Hartford Financial Services
04.2007 - 09.2010

Benefits Administrator

Aon Corporation
10.1999 - 04.2007

General Studies

South Plantation High School

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