Chelise Johnson

• Provided amazing customer service through telecommunications
• Explained in detail credit card terms
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Handled customer inquiries about their bills courteously and professionally.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Providing great customer service for a specific clientele
• Training new hires and leading my team for the day giving them tasks and boosting morale
• Took care of floods in the store without hesitation while still helping customers
• Came in on multiple days off without hesitation to assist my team
• Have made great relationships with my customers and coworkers

• Contributed to team success by completing jobs quickly and accurately.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.

• Customer service via telecommunications. Several times through me working there I’ve achieved top
  10 VOC site wide (customer service satisfaction)
• Rapidly promoted several positions in the first few months of me working by exceeding metrics
• I was constantly exceeding metrics every month since my time of working. This includes calls per hour,
  VOC, and occupancy (low recorded time away from phone)
• Adhered to company policies and scripts consistently achieve quality standards.
• Processed debit and credit card and electronic check payments.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
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• Maintained effective team member communication.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Greeted customers and directed to requested products.
• Answered customer questions and provided detailed product information.
• Managed inventory storage in clean and organized fashion.
• Performed inventory control, such as counting, and stocking merchandise.