Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Rene Rocha

Harlingen

Summary

Dynamic Fleet Manager with proven success at Sames Harlingen Ford in driving market expansion and enhancing customer relationships. Expert in vendor negotiation and data analysis, I developed impactful sales strategies that significantly contributed to company growth. Adept at resolving conflicts and fostering professional partnerships, I thrive in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Fleet Manager/Salesperson

Sames Harlingen Ford
Harlingen
07.2009 - Current
  • Established relationships with key clients, while maintaining existing customer base.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Developed and implemented sales strategies to increase market share.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Achieved company growth and brand development through market expansion and sales.
  • Resolved customer complaints regarding sales and service.

Salesperson

Homer Rodriguez Auto Center / Ford
Harlingen/Lyford
02.2002 - 07.2009
  • Assisted customers with product selection, order placement, payment processing, delivery scheduling, and returns.
  • Resolved customer conflicts through active listening, problem solving skills, and creative solutions.
  • Demonstrated strong product knowledge by providing detailed information on features, benefits, pricing options.
  • Provided effective customer service by responding to customer requests, issues, and complaints promptly and efficiently.
  • Analyzed customer feedback data to identify areas of improvement for the team.
  • Greeted customers and responded to inquiries in a timely manner.
  • Negotiated terms of repayment agreements with delinquent customers to bring accounts current.
  • Reviewed documents such as contracts, titles, and insurance policies before approving loans.
  • Analyzed customer credit reports, determined risk factors, and made recommendations for loan approval and denial.

Education

High School Diploma -

Harlingen North
Harlingen, TX
06-1989

Skills

  • Fleet management and vendor negotiation
  • Data analysis and sales strategy
  • Customer relationship management
  • Market expansion

Custom

Customer Service  5 Star Award from Ford for the last 14 years.

Timeline

Fleet Manager/Salesperson

Sames Harlingen Ford
07.2009 - Current

Salesperson

Homer Rodriguez Auto Center / Ford
02.2002 - 07.2009

High School Diploma -

Harlingen North

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