Reneé Sangster
Ocala
Summary
Performance-driven leader with proven experience in hospitality and property management. Extremely motivated General Manager with extensive experience in achieving guest relationships and executing the highest level of training to all team members. Recognizing ability to find key strengths to increase profits, execute the mission and the overall success of the hotel.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Homewood Suites by Hilton
01.2017 - Current
- Operate and maintain a successful 99 room suite hotel property
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant General Manager
Homewood Suites by Hilton
01.2011 - 01.2017
- Worked directly with the General Manager on managing all activities of the property, each departments and staff and outside vendors
- Oversaw the hiring and termination of staff, training, scheduling, payroll processing, performance evaluation, counseling and maintaining all employee files
- Assisted with budget planning, cost control, financial records, setting room rates, performing property inspections, and making sure property is compliant with brand standards and state regulations
- Motivated, trained, and disciplined employees to maximize performance.
- Improved guest satisfaction by addressing inquiries and resolving issues promptly.
Night Auditor/Front Desk
Homewood Suites by Hilton
01.2007 - 01.2011
- Conducted nightly financial audits to ensure accurate accounting records.
- Verified balances, and closed out entries and records of daily financial transactions during the night audit process
- Improved guest satisfaction by addressing inquiries and resolving issues promptly and efficiently
- Convey proficient, friendly, and hospitable service at the Front Desk for internal an external guests
Education
MBA - Business of Administration
University of Phoenix
01.2004
B.S. - Business Marketing and Management
Marymount College Tarrytown
01.1996
Skills
- Leadership and Team Building
- Problem Resolution
- Team Player
- Microsoft Edge, Word, Excel, Access, PowerPoint, Publisher
- Operations Management - Performance Engagement Platform (PEP)/ONQ Property Management Systems
- Accounting Software - SAGE
Profile
- A dynamic, enthusiastic and highly motivated individual with17 years of professional hotel management experience
- Excellent analytical and statistical skills with proven presentation and organizational skills to maintain hotel operations at their highest level.
- Solution-oriented, resourceful and versatile individual with superior communication skills to acquire high guests’ relations and guests satisfaction.
- Proven ability in maintaining composure and work efficiently in a fast-paced environment while preserving strict confidentiality.
- Consistency for improving productivity, reducing costs, and resolving complex departmental issues.
Accomplishments
- Business - Established and Managed partner relationships on a daily basis to increase and maintain sales by 40%
- Marketing - Exceed Monthly revenue targets 10 months straight
- Have a successful proven record of 2 of 6 in the Marking Ranks for Occupancy, ADR, and RevPar
- Staffing - Maintain 90% of the employee base during and after COVID
Certification
- CPR/AED Certification & American Disability Act Certified
- ServSafe Food Handler's Certification
- Certified Pool Operator (CPO)
- Salesforce Certified Administrator
- OSHA Certified
Timeline
General Manager
Homewood Suites by Hilton
01.2017 - Current
Assistant General Manager
Homewood Suites by Hilton
01.2011 - 01.2017
Night Auditor/Front Desk
Homewood Suites by Hilton
01.2007 - 01.2011
B.S. - Business Marketing and Management
Marymount College Tarrytown
MBA - Business of Administration
University of Phoenix
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