12+ years of experience in various industries including Education, Software Sales, and US Immigration Services. Knowledgeable and inclusive US Immigration Consultant with 8+ years of domestic immigration and visa experience. Demonstrated understanding of immigration and work authorization laws and regulations. Flourishes in fast-paced high-stress environments with sensitive information that requires a high degree of confidentiality. Area of expertise includes Client Management, Process, and People Management. Responsible for end-to-end project execution of ad hoc projects – Initiation, Planning, Implementing, Execution, Monitoring, and Closing. Excellent communication and presentation skills with demonstrated abilities in monitoring motivated teams toward achieving organizational goals.
Overview
18
18
years of professional experience
Work History
Tax Senior (Senior US Immigration Consultant)
EY Global Delivery Services India LLP
07.2022 - 04.2023
Managed the U.S. immigration lifecycle for all the U.S. hires and foreign national employees to obtain U.S. Work visas and permanent residencies. Prepared petitions/applications for various immigration-related matters (PERM, I-140, CP, AOS, Naturalization, H-1B, L, E-1/2, TN, O-1, J).
Managed international immigration applications and facilitated information and document collections internally and externally between the Company and service providers
Assisted manager in immigration and mobility policy and process analysis projects and led to identifying process, policy, and service gaps
Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
Monitored progress for all U.S. Immigration cases in conjunction with external immigration counsel, identified long-term sponsorship issues, and communicate risk to talent acquisition/hiring manager
Coordinated recruitment process for U.S. Permanent resident applications, in conjunction with the sponsoring manager and external immigration counsel
Handled daily administration of mobility-related, tasks (review of vendor invoices, record keeping, tracking and updating databases, etc.)
Partnered with stakeholders to resolve exception requests and escalations.
Illustrated green card and immigration processes and managed communication channels to provide a high level of service and consultation to immigration inquiries.
Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
Maintained public access files to facilitate compliance, documentation, and execution of immigration policies and procedures.
Business Immigration Consultant (Team Lead)
Fragomen Immigration Service India (P) Ltd.
01.2021 - 06.2022
Client Service Management: Partnered with clients to understand their business, culture and identify opportunities for improving their business processes
Facilitated communication and engagement between the client and practice teams and ensured adherence to client timeline, protocols, and SLA
Project Management, Strategy & Innovation: Advised clients on strategic issues related to service delivery, immigration compliance and risk
Collaborated with clients, and colleagues to launch innovative solutions to immigration challenges
Played an active and central role in the implementation and management of projects
Leveraged client data to provide valuable business insights and incorporate business intelligence and data analytics into business and operational solutions for clients
Responsible for new processes and new client transition
Presented dashboard reports on the current processes, business value, project statistics, future opportunities, and client issues
Researched, prepared, and formulated advice for queries from employees on all immigration-related matters
Identified key issues that may impact immigration formalities and addressed these issues with the client
Managed and stabilized relationships with both internal and external clients of the organization
Risk identification and mitigation
Ensured accurate, complete, and technically correct visa applications were submitted
Managed casework effectively within agreed time frames
Followed internal policies on risk management, use of Fragomen Connect, best practices, and IT usage
Kept clients well informed on any issues or changes to regulations or visa processes as required
Participation in conflict resolution and management of client expectations
Attended to reporting needs of clients update firm’s case management system and maintenance of client files by agreed practice protocols
Escalation handling conducted Root cause Analysis methodologies
Team Management, supervision, and guidance to team members.
Senior Business Immigration Analyst
Fragomen Immigration Service India (P) Ltd.
11.2017 - 12.2020
Oversee, managed and coordinated team members in all aspects of the Immigration Service, ensuring that the process runs smoothly within the team
Mentored, guided, and trained new team members and review their performance
Oversaw the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government
Coordinated, prepare, and assembled applications/petitions in a timely fashion, preparing and checking all legal documents
Responsible for all Immigration issues and operations, remaining up to date with any changes to legislation
Coordinated, prepared, and assembled applications/petitions in a timely fashion
Responsible for the creation and maintenance repository of all visa-related documents for various clients
Communicated with different stakeholders including clients, vendors, and partner offices
Understand the procedures and documentation required for cases to be filed successfully and ensure compliance, documentation, and execution of immigration policies and procedures
Consistent updation of databases and utilization of case management tools effectively and efficiently to monitor cases and track deadlines and expiration dates.
Associate Consultant
Fragomen Immigration Service India (P) Ltd.
12.2014 - 10.2017
Prepared Visa applications and work permit-related documentation
Assisted different stakeholders like clients, vendors, partner offices, and consular offices
Maintained a repository of all visa-related documents for different clients
Prepared monthly and weekly dashboards on the Visa status
Prepared protocols, documents, templates, etc., as appropriate
Recommended process improvements; participated in activities related to sustaining the Quality Management System, closure of action items identified during audits, and conducted Root Cause Analysis as necessary for the team.
Senior Business Development Coordinator
Orell Technosystems (India) Pvt Ltd.
12.2011 - 09.2012
Generated new business with marketing initiatives and strategic plans.
Coordinated sales marketing and tech support activities
Assisted with the development of proposals for new business opportunities
Quintessential marketing and negotiation skills, responsible for generating business from a designated area
Identified potential Customers and making cold calls to potential customers
Prompt response/follow-up to e-mail inquiries
Thoroughly research client potential and identify/speak to the right person (decision maker)
Plan/itinerary/finance and travel of Regional Managers, Business Development Executives, and Technical Support Executives well in advance
Managed the team of marketing executives and fixed demo/appointments with potential clients
Closed the deal quickly, efficiently, and effectively
Ensured product processing/ dispatch/ installation/ training is completed as per schedule
Ensured that the Technical Support Executive collected installation reports and recorded client comments
Meticulously follow up client service calls/ Annual Maintenance Contract/ reminders and answer all queries related to the products.
Project Coordinator and Senior Faculty
Advanced Bioinformatics Centre
05.2007 - 09.2009
Kept projects on schedule by managing deadlines and adjusting workflows.
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Prepared meeting agendas and minutes for distribution and record keeping.
Communicate research results through presentations, scientific publications, or project reports
Responsible for the continuing education, training, and certification of new and experienced employees
Prepare training materials and presented over 20 training courses
Assisted manager with hiring procedures, screening of candidates, coordinating interviews
Developed and implemented annual business plans.
Project Coordinator and Faculty
Center For Bioinformatics & Computational Biology
03.2005 - 05.2007
Maintain and operate commercial and open-source bioinformatics software tools
Utilize software methodologies and computational tools as needed by research projects
Train students, post-docs and faculty in the use of software tools
Generate reports and briefs of sequencing analysis and experiments
Kept projects on schedule by managing deadlines and adjusting workflows.
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Manager, Audit and Assurance at EY Global Delivery Services India LLP, KolkataManager, Audit and Assurance at EY Global Delivery Services India LLP, Kolkata
Assistant Professor Medicine/Cardiology at Rutgers Robert Wood Johnson Medical SchoolAssistant Professor Medicine/Cardiology at Rutgers Robert Wood Johnson Medical School