RENE SOTELO

• Developed and implemented risk assessment strategies to identify control weaknesses across operational processes.
• Analyzed financial data to provide insights into operational efficiency and cost-effectiveness.
• Conducted fraud investigations, utilizing forensic techniques to uncover discrepancies in financial transactions.
• Collaborated with cross-functional teams to streamline audit processes and improve reporting accuracy.
• Prepared detailed audit reports summarizing findings, conclusions, and actionable recommendations for management review.
• Mentored junior auditors, enhancing team capabilities through training and knowledge sharing initiatives.
• Trained new employees on accounting principles and company procedures.

• Established and tracked store operating goals, enhancing profitability.
• Implemented asset and inventory controls to safeguard resources.
• Manage store staff to complete duties which include rentals, sales, verifications, collections, installations, etc. as necessary.
• Oversaw store staff to ensure completion of duties such as rentals, sales, verifications, collections, and installations.
• Conduct weekly idle inventories and reconcile discrepancies.
• Directed daily operations, ensuring optimal team performance and customer satisfaction.
• Implemented inventory management systems, enhancing accuracy and reducing discrepancies.
• Established vendor relationships, negotiating contracts to secure favorable terms and pricing.
• Developed and implemented strategies to increase sales and profitability.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

• Developed long-term customer relationships, advising on sales and promotions to enhance customer satisfaction.
• Delivered exceptional customer service by overseeing daily operations.
• Ensured accurate cash stock and inventory control.
• Assisted customers in person and via telephone to resolve any issues.
• Cultivated strong customer relationships, consistently exceeding sales expectations.
• Developed and maintained strong client relationships to enhance customer satisfaction and retention.
• Analyzed market trends to identify new sales opportunities and drive business growth.
• Trained and mentored junior sales team members on best practices and sales strategies.
• Conducted regular follow-ups with clients to ensure continued engagement and service excellence.

• Implemented processes and systems that enhanced customer service.
• Organized weekly sales and credit reports to provide insights for sales and credit department.
• Implement new processes and systems for improving customer service.
• Assisted customers in person and via telephone to resolve credit and service issues effectively.
• Maintained knowledge of current store sales and promotions.

Criminal Justice

• Honor Roll 1993-1997
• Ranked in Top 10% of class
• Study Abroad: El Paso, TX, EPCC (Early courses, Math and Writing)