Summary
Overview
Work History
Education
Skills
Timeline
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Rene Soto

Washington,DC

Summary

Highly motivated and results-oriented administrative professional with a proven track record of success in fast-paced environments. Possesses exceptional organizational, communication, and interpersonal skills with a strong emphasis on client service and confidentiality. Adept at managing multiple tasks, prioritizing effectively, and meeting deadlines with precision. Proven ability to build and maintain strong relationships with clients, colleagues, and stakeholders. Eager to contribute to the success of a dynamic organization in the healthcare, government, or education sector.

Overview

14
14
years of professional experience

Work History

Lead Front Office Receptionist

Joseph Gawler's Sons Funeral Home LLC
12.2022 - Current
    • Company Overview: Prestigious funeral home providing dignified services to families in Washington, D.C.
    • Provided compassionate support to bereaved families, effectively managing their emotional needs during difficult times.
    • Successfully managed an average of 75+ phone calls per day, efficiently answering inquiries and directing callers to appropriate personnel.
    • Coordinated and executed seamless funeral arrangements, including scheduling, logistics, for over 50 services annually.
    • Maintained meticulous records of client interactions, financial transactions, and funeral preparations, ensuring data accuracy and compliance.
    • Assisted with administrative tasks, including document management, data entry, and expense reporting, contributing to overall office efficiency.
    • Supervised front office operations, ensuring efficient workflow and exceptional customer service.

Order Fulfillment Specialist

Whole Foods Market
01.2019 - 01.2020
  • Company Overview: Leading retailer of natural and organic foods
  • Accurately processed and fulfilled an average of 50+ online orders per day, meeting customer expectations for timely delivery.
  • Effectively communicated with customers to address order inquiries and resolve issues promptly, resulting in high customer satisfaction.
  • Collaborated effectively with store managers and in-store agents to streamline order fulfillment processes, improving overall efficiency.

Legal Assistant

James E. Brown & Associates
01.2011 - 01.2013
  • Company Overview: Law firm providing legal aid to families with special needs children
  • Provided comprehensive administrative support to attorneys, managing a caseload of over 500 clients and ensuring timely case progression.
  • Successfully managed client intake, scheduled appointments, and processed client invoices efficiently.
  • Effectively communicated with clients, colleagues, and external agencies, maintaining strong professional relationships.
  • Maintained strict confidentiality of sensitive client information, adhering to legal and ethical guidelines.

Education

High School Diploma -

Warren Western Reserve High School
Warren, OH

Skills

  • Office administration
  • Communication & Interpersonal: Exceptional written and verbal communication, Active listening, Empathy, Conflict resolution, Relationship building, Cross-cultural communication
  • Technical Proficiency: Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook), CRM software, Phone systems, Scheduling software

Timeline

Lead Front Office Receptionist

Joseph Gawler's Sons Funeral Home LLC
12.2022 - Current

Order Fulfillment Specialist

Whole Foods Market
01.2019 - 01.2020

Legal Assistant

James E. Brown & Associates
01.2011 - 01.2013

High School Diploma -

Warren Western Reserve High School

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