Rene Thomas
Windham,ME
Summary
Energetic and personable individual with natural ability to lead and motivate teams in fast-paced customer service environments. Possesses strong problem-solving skills and deep understanding of effective communication strategies. Committed to enhancing customer satisfaction and driving team performance to achieve exceptional results.
Overview
17
17
years of professional experience
Work History
Warehouse Worker
L.L. Bean
09.2024 - 12.2024
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Operated tape machines, scales and label printers to package items correctly.
- Added packed boxes to conveyor belts for movement to shipping stations.
Customer Service Representative Team Lead
L.L.Bean,Inc.
10.2007 - 07.2024
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Improved overall call center performance with effective coaching and feedback to team members.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
- Onboarded and trained customer representatives to meet performance and service goals.
Education
High School Diploma -
Portland High
Portland, ME06-1992
Skills
Outlook
Word and Excel
Manhattan and Sap knowledge
Timeline
Warehouse Worker
L.L. Bean
09.2024 - 12.2024
Customer Service Representative Team Lead
L.L.Bean,Inc.
10.2007 - 07.2024
High School Diploma -
Portland High
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