Rene Valdez
San Antonio,TX
Summary
Experienced professional seeking opportunity to leverage leadership, service, sales, and operational expertise to drive client engagement, retention, and growth. Committed to contributing to increased revenue and overall profitability within an organization. Passionate about utilizing skills to make positive impact and deliver exceptional results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Executive
Valet Living
10.2023 - Current
- Owner based meetings to align with objectives and needs to promote growth and retention of current and future business.
- Sponsor and host resident events in conjunction with community’s onsite team.
- Some educational, others just to show client & resident appreciation (breakfast on the go, summer pool parties, etc.).
- In person office visits to 145 communities in assigned territory to maintain and grow relationships.
- Conduct educational product orientation for new and existing communities adding Valet Living services.
- Attend trade shows to engage with current and future clients on company structural change and enhancements to meet industry needs.
- Collaborate with internal business partners such as sales, finance, marketing, operations, and IT.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Met with clients to discuss and ascertain needs, tailor solutions and close deals.
- Served clients with knowledgeable, friendly support at every stage of the relationship while building rapport and addressing needs.
- Met existing clients to review current services and expand sales opportunities.
- Set and achieved company defined sales goals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales and ops team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed clients of promotions to increase sales productivity and volume.
- Gained client trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide client feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
District Manager
Valet Living
05.2018 - 10.2023
- Responsible for managing the total service delivery of 30 apartment communities and providing direction and oversight for 34 Service Valets within my assigned district.
- Work in collaboration with the sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for trash and recycling collection on assigned properties.
- Sponsor and host resident events in conjunction with community’s onsite team.
- Some educational, others just to show client & resident appreciation (breakfast on the go, summer pool parties, etc).
- Daily visits to all communities in assigned territory to maintain and grow relationships.
- Meet and exceed daily and weekly KPI standards.
- Conduct educational product orientation for new communities adding Valet Living services.
- Attend trade shows with sales teams to further brand recognition and be the Operations spokesperson.
- Build and foster client relationships.
- Recruit, hire, and onboarding of all Service Valets responsible for completion of resident doorstep waste/recycle pick up.
- Responsible for creating and managing schedules for my teams.
- Manage a labor budget.
- Collaborate with internal business partners such as sales, finance, human resources, marketing, operations, and IT.
- Promote and educate community staff on any/all new service offerings, as well as local waste and recycling ordinances.
- Completion of weekly payroll for 34-40 associates.
- Comply with, promote, and train on all safety policies and procedures.
- Report all safety incidents in a thorough and timely manner.
- Keep timely and accurate client, associate, and operational records.
- Ensure daily delivery of company reports to designated community staff members.
- Designated Inventory SME for San Antonio for 3 years.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Implemented systems and procedures to maintain service standards and promote positive client experience.
- Supervised various locations, enforcing high-quality standards of operation.
Service Valet
Valet Living
09.2017 - 05.2018
- Collect waste door to door within an assigned apartment community and transfer to trash compactor on-site
- Document and report daily property and residence non-compliance
- Work at a variety of collection routes on a wide variety of schedules
- Provide support to residents to assure excellent resident service
A/C Installer
Southwest Mechanical Services
04.2011 - 08.2017
- Completed tear-down of existing structures and prepared for new construction
- Applied caulk, sealants, and other agents to installed surfaces
- Dug trenches, backfilled holes, and compacted earth to prepare for new construction
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
- Monitored inventory and reported items to be restocked for each job
- Loaded and unloaded building materials used for construction
- Designed, installed, replaced, and remodeled HVAC systems in residential and commercial buildings
- Worked with construction crews on all installations and remodels, and upheld construction schedules to complete installation projects on time
- Interpreted drawings and blueprints to install HVAC systems and related components
Education
BBA - Project Management
Ashford University
Chandler, AZ12.2017
Associate of Arts -
San Antonio College
San Antonio, TX12.2010
Associate of Arts -
Northwest Vista College
San Antonio, TX12.2010
Associate of Arts -
The University of Texas At San Antonio
San Antonio, TX12.2010
Associate of Arts -
Texas A&M
College Station, TX12.2009
Skills
- CRM
- Salesforce
- Microsoft Office 365
- Incorta
- Workday
- Concur Solutions
- HRIS
- Quantum Workplace
- Ideagen EHS
Certification
Licensed Agent, Texas, General Lines: Life, Accidental, Health, and HMO
Timeline
Account Executive
Valet Living
10.2023 - Current
District Manager
Valet Living
05.2018 - 10.2023
Service Valet
Valet Living
09.2017 - 05.2018
A/C Installer
Southwest Mechanical Services
04.2011 - 08.2017
BBA - Project Management
Ashford University
Associate of Arts -
San Antonio College
Associate of Arts -
Northwest Vista College
Associate of Arts -
The University of Texas At San Antonio
Associate of Arts -
Texas A&M
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