Rene Whitehead
Atlanta,US
Summary
Strategic and performance-driven multi-unit location director with a proven track record in sales and operations. Great success in managing and collaborating with cross-functional teams, including medical professionals, sales team and administrative staff. Im known to deliver exceptional client satisfaction outcomes and operational efficiency. My greatest ability is to lead high-preforming teams, exceed revenue target, and streamline processes to enhance both clients satisfaction and location profitability. Highly skilled in process improvement, data-driven decision making, and client relationship management.
Overview
9
9
years of professional experience
Work History
Multi-Unit Location Director
LaserAway
11.2020 - 11.2022
- Lead strategic operations across multiple locations, driving performance metrics and implementing innovative client service protocols to enhance business growth.
- Oversee daily scheduling, ensuring the clinic is busy while maintaining proper breaks for staff and delivering a seamless patient experience.
- Track CRM initiatives, focusing on cross-sell, upsell, and “win-back” strategies to boost clinic performance.
- Recruit, train, and mentor PCCs and clinicians, fostering a positive work environment while managing performance expectations.
- Manage medical inventory, supplies, and the maintenance of aesthetic equipment to ensure seamless clinic operations.
- Partner with Regional Sales Directors and Operations teams to align staffing, budgeting, and performance goals.
Traveling Sales Manager
Milan Laser Hair Removal
01.2022 - 11.2024
- Spearheaded regional sales operations across multiple high-volume locations, contributing to a $2.8M annual revenue.
- Recognized as a “Top Performer” in 2023 for exceeding sales targets and achieving top-tier conversion rates.
- Managed and developed a diverse sales team across several states, providing leadership, performance evaluations, and training to optimize results.
- Collaborated with senior leadership to develop region-specific sales strategies, driving market share expansion.
- Independently managed all executive-level administrative functions, including coordinating travel, overseeing calendar management, and organizing high-level meetings, ensuring seamless operations without external support.
- Streamlined reporting systems and sales tracking processes, improving regional performance analysis and strategic decision-making.
Clinic Sales Manager
Milan Laser Hair Removal
08.2021 - 01.2022
- Consistently exceeded sales KPIs through targeted lead generation, conversion strategies, and customer engagement.
- Utilized data analytics to refine sales approaches and inform leadership on market trends, client needs, and competitive landscape.
- Managed all aspects of the sales cycle, from prospecting to closing, ensuring high customer satisfaction and ROI.
- Coordinated meetings, reports, and presentations to inform leadership decisions, and managed vendor relationships to optimize operational efficiencies.
Sales Administrative Assistant
Milan Laser Hair Removal
08.2020 - 08.2021
- Provided high-level administrative support to senior management, including calendar management and meeting coordination.
- Streamlined sales operations through Salesforce CRM, managing client databases, coordinating appointments, and generating comprehensive sales reports.
- Assisted in the planning and execution of executive presentations, supporting the leadership team with client communications, contract management, and proposal preparation.
- Facilitated smooth coordination between sales teams and external clients, ensuring efficient communication and prompt issue resolution.
Insurance Agent
Farmers Insurance
09.2019 - 08.2020
- Streamlined client acquisition through targeted cold calling and networking, resulting in 150+ qualified leads and substantial revenue growth within the first 6 months.
- Provided executive support by managing client communications, coordinating appointments, and overseeing policy renewals.
- Utilized CRM tools to track client interactions, ensuring timely follow-up and a 95% client retention rate.
- Worked with senior leadership to enhance sales forecasts, contributing to a 15% improvement in sales planning and budgeting accuracy.
Pharmacy Administrative Assistant
Piedmont Healthcare
07.2017 - 09.2019
- Enhanced executive-level operational support by managing schedules, coordinating team meetings, and handling high-level communications for the pharmacy department.
- Streamlined administrative functions, improving internal processes and increasing operational efficiency by 25%.
- Oversaw inventory management, reducing costs by 15% and improving stock accuracy, contributing to the overall efficiency of the healthcare setting.
- Played a key role in patient and staff communication, responding to over 40 daily pharmacy inquiries and resolving issues promptly with a 98% satisfaction rate.
- Supported senior leadership with planning, preparation, and execution of department meetings, improving coordination within the organization.
Lead Pharmacy Technician
Piedmont Healthcare
06.2015 - 07.2017
- Fostered strong relationships with physicians, nurses, clinical nursing professors, and administrative staff across various departments, including ICU, MedSurg, NICU, L&D, and OR, by ensuring consistent inventory management and timely Pyxis restocking.
- Delivered administrative support, including data entry, scheduling, and maintaining pharmacy records, ensuring compliance with regulatory standards.
- Streamlined processes to ensure accurate medication dispensing and improved operational workflows.
- Dispensed medications and managed inventory for a leading healthcare facility, ensuring medication availability and safety for over 200 patients daily.
Education
Speech Communications
Georgia State University
Atlanta, Georgia05.2022
Skills
- Leadership
- Customer Relationship Management
- Business Development
- Communication and Negotiation
- Technology Proficiency
- Data-Driven Decision Making
- Interviewing and Assessment
- Confidentiality and Discretion
- Organization and Time Management
References
Shamika Tolliver
Milan Regional Manager
Mikatolliver@gmail.com
763-357-6727
Kayla Roller
Milan Clinic Manager
Kayla.Roller@yahoo.com
562-480-6859
Morgan Eisele
Milan Administrative Assistant
Morgan.Eisele@gmail.com
608-574-5545
Mariah Hernandez
LaserAway Administrative Assistant
Maryhdz0623@gmail.com
678-472-1967
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Type
Full TimeWork Location
RemoteHybridTimeline
Traveling Sales Manager
Milan Laser Hair Removal
01.2022 - 11.2024
Clinic Sales Manager
Milan Laser Hair Removal
08.2021 - 01.2022
Multi-Unit Location Director
LaserAway
11.2020 - 11.2022
Sales Administrative Assistant
Milan Laser Hair Removal
08.2020 - 08.2021
Insurance Agent
Farmers Insurance
09.2019 - 08.2020
Pharmacy Administrative Assistant
Piedmont Healthcare
07.2017 - 09.2019
Lead Pharmacy Technician
Piedmont Healthcare
06.2015 - 07.2017
Speech Communications
Georgia State University
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