Accomplished Sr. Operation Manager with a proven track record at Costa Farms, enhancing operational efficiency and employee productivity by over 33%. Expert in KPI tracking, reporting and strategic planning, I excel in fostering employee engagement and driving ROI management. Renowned for implementing cost reduction strategies without compromising quality, my leadership ensures operational excellence and workforce optimization.
Overview
9
9
years of professional experience
Work History
Sr. Operation Manager
Costa Farms
Miami, Florida
09.2022 - Current
Provided guidance, support, and mentorship to junior team members.
Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
Reviewed financial statements regularly to ensure budget targets are met.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored progress by establishing plans, budgets and measuring results.
Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
Supervised, assisted and coached other operations managers.
Resolved conflicts between employees in a timely manner.
Collaborated with cross-functional teams to develop process improvements that increased productivity.
Developed comprehensive plans for emergency situations such as natural disasters or power outages.
Implemented cost reduction measures without compromising quality standards.
Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
Delegated work to staff, setting priorities and goals.
Mitigated business risks by working closely with staff members and assessing performance.
Developed and implemented operational strategies to improve efficiency and reduce costs.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Advised senior leadership on potential changes or modifications needed for current processes and procedures.
Ensured compliance with company policies and industry regulations.
Ensured compliance with safety regulations and company policies and procedures.
Established short- and long-term company goals, policies and procedures, monitoring progress and results.
Worked with cross-functional teams to achieve goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Implemented quality control measures across all organizational functions in order to maintain consistent high standards of product and service delivery.
Identified areas of improvement within the organization's operational structure and developed actionable solutions accordingly.
Conducted regular reviews of existing systems and procedures in order to identify areas for improvement or optimization opportunities.
Coordinated with other departments to ensure smooth workflow of projects and tasks.
Measured and reviewed performance via KPIs and metrics.
Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations.
Analyzed and controlled materials, supplies and equipment operational expenses.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Prepared staff work schedules and assigned team members to specific duties.
Presented performance and productivity reports to supervisors.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Collaborated with team leaders on quality audits.
Organized training programs for personnel development purposes.
Developed and implemented operational strategies, policies, and procedures to ensure organizational efficiency.
Analyzed data related to operational performance metrics such as cost savings, productivity levels, customer satisfaction rates.
Evaluated employee performance regularly through feedback sessions or one-on-one meetings as needed.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Collaborated with management team to develop long-term business objectives and plans.
Guided employees on understanding and meeting changing customer needs and expectations.
Enforced federal, state, local and company rules for safety and operations.
Provided guidance and support to subordinate staff in order to maximize their individual potentials.
Worked effectively in team environments to make the workplace more productive.
Prioritized and organized tasks to efficiently accomplish service goals.
Achieved cost-savings by developing functional solutions to problems.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Recognized by management for providing exceptional customer service.
Exceeded customer satisfaction by finding creative solutions to problems.
Operations Manager
Costa Farms- Foliage OU
Miami, FL
06.2021 - 09.2022
Managed scheduling, training and inventory control.
Created detailed reports on the performance of individual departments within operations.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Developed key performance indicators to measure effectiveness of operational processes.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Prepared staff work schedules and assigned team members to specific duties.
Built strong operational teams to meet process and production demands.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Monitored progress by establishing plans, budgets and measuring results.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Motivated and evaluated personnel for performance improvement and goal achievement.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Maintained accurate inventory records to track stock levels and minimize costs.
Analyzed and controlled materials, supplies and equipment operational expenses.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Measured and reviewed performance via KPIs and metrics.
Presented performance and productivity reports to supervisors.
Collaborated with team leaders on quality audits.
Addressed customer concerns with suitable solutions.
Improved morale and management communication by creating employee recognition and rewards practices.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Monitored and improved efficiency of processes, team performance, and customer service.
Performed cost analysis for various projects to determine budget requirements.
Worked effectively in team environments to make the workplace more productive.
Recognized by management for providing exceptional customer service.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Completed routine maintenance and repair.
Grower
Costa Farms-Cactus & Sucuulent OU
Miami, FL
01.2018 - 06.2021
Conducted regular inspections of fields to identify pests or diseases, weeds or other problems that could affect crop yields.
Maintained accurate records of crop production activities such as seed types, fertilizer applications, irrigation schedules and weather conditions.
Identified opportunities for cost savings through improved efficiency in labor management and resource utilization.
Informed farmers or farm managers of crop progress.
Investigated complaints about poor crop performance due to inadequate cultural practices or improper chemical applications.
Organized field trials to evaluate new varieties of crops developed by plant breeders.
Assisted with the installation and maintenance of automated irrigation systems for efficient water use in large-scale agricultural operations.
Trained farm workers on proper procedures for planting, cultivating and harvesting crops safely.
Monitored compliance with local regulations concerning agricultural practices such as pesticide application and water usage.
Fertilized, cultivated, and weeded soil to deliver steady supply of nutrients to plants.
Participated in inspection, grading and post-harvest treatment of crops.
Recorded information about pesticide use, yields or costs.
Set up and operated irrigation equipment.
Participated in research projects focused on improving crop productivity through genetic modification or other advanced methods.
Regulated greenhouse conditions and indoor and outdoor irrigation systems.
Developed integrated pest management plans to reduce or eliminate the use of pesticides while maintaining acceptable levels of crop protection.
Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.
Supervised and monitored the growth process of crops, including soil preparation, planting, fertilizing, harvesting and post-harvest handling.
Managed personnel assigned to work in greenhouses or nurseries where specialized plants are grown under controlled environmental conditions.
Collaborated with agronomists to develop nutrient management plans that optimize soil health while minimizing environmental impacts.
Managed inventory and supplies to ensure materials were available when needed.
Assistant Grower
Costa Farms- Cactus & Succulents OU
Miami, FL
10.2016 - 01.2018
Attended conferences related to horticulture topics such as plant nutrition, irrigation systems, pest control.
Evaluated new varieties of plants for commercial production.
Trained new workers on safety and ranch procedures.
Collected and recorded growth, production and environmental data.
Maintained accurate records of crop progress and yields.
Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
Positioned and monitored plant irrigation systems.
Conducted regular inspections of fields to identify pest infestations or disease issues.
Investigated sources of contamination when necessary, ensuring corrective action is taken promptly.
Cared for and maintained plants in different climate-controlled areas.
Fertilized, cultivated, and weeded soil to deliver steady supply of nutrients to plants.
Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees.
Supervised nurturing techniques tailored to varied vegetation types to enhance development.
Managed inventory and supplies to ensure materials were available when needed.
Intership - Grower
Costa Farms- Cactus & Succulent
Miami, FL
06.2016 - 10.2016
Participated in inspection, grading and post-harvest treatment of crops.
Supported crew members in maintaining irrigation systems.
Harvested plants and transplanted or potted and labeled.
Recorded information about pesticide use, yields or costs.
Assisted with the installation and maintenance of automated irrigation systems for efficient water use in large-scale agricultural operations.
Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees.
Participated in research projects focused on improving crop productivity through genetic modification or other advanced methods.
Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.
Set up and operated irrigation equipment.
Education
Science in Agricultural Production - Agriculture
EAP-Zamorano
Honduras
12-2013
Skills
KPI reporting
ROI management
Employee coaching
Operations management
Workforce planning
Operational excellence
Key performance indicators
KPI tracking
Cost reduction
Productivity improvement
Employee engagement
Strategic planning
Logistics management
Budget administration
Technology integration
Standard operating procedures
Safety management
Procedure optimization
Accomplishments
3H Award. Humble,Hungry and Hustle. Given to the employees who embody those qualities, staying humble, having a drive for improvement, and putting in the hard work