Renea DeGeorge
Program Manager
Bend,OR
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
10
10
Years of Finance and Brokerage Experience
Work History
Value Based Care Program Manager
St Charles Health Systems
Bend, OR
01.2022 - Current
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Leveraged project management processes and tools to define and execute projects.
- Collaborated with Chief Financial Officer and Executive Leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established milestones and objectives based on input from functional areas, stakeholders, and executive leaders.
- Coached team members on productivity strategies to accomplish challenging goals.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Program Manager for Strategic Partnerships
PacificSource Health Plans
Bend , OR
11.2018 - 01.2022
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for executive leadership.
- Built teams to address project goals and objectives for multiple projects.
- Collaborated with Executive Leadership and directly with Chief Medical Officer to set priorities based on business needs, resource capacity and risk exposure.
- Developed and maintained logistics workflows, procedures and reports.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Designed and developed programs and projects for dissemination to internal and external partners
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Facilitated workshops and conducted one-on-one training to educate team members.
Provider Services Supervisor
PacificSource Health Plans
Bend, OR
11.2017 - 11.2018
- Mentored office employees on proper administrative procedures and how to use programs such as Facets an Sharepoint, keeping operations consistent and efficient for maximum performance.
- Recruited, hired, trained and supervised staff of 10 and implemented mentoring program that offered positive employee engagement.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Provider Services Representative
PacificSource Healthplans
Bend, OR
04.2016 - 07.2017
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Facilitated inter-departmental communication to effectively provide customer support.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Host and present workshops and improvement meetings for internal and external stakeholders
- Ongoing communications and site visits to continually foster partnership growth and compliance
Education
Bachelor of Science - Business Management
Albright College
Reading, PASkills
Team and Program Leadership and direction
Timeline
Value Based Care Program Manager
St Charles Health Systems
01.2022 - Current
Program Manager for Strategic Partnerships
PacificSource Health Plans
11.2018 - 01.2022
Provider Services Supervisor
PacificSource Health Plans
11.2017 - 11.2018
Provider Services Representative
PacificSource Healthplans
04.2016 - 07.2017
Bachelor of Science - Business Management
Albright College
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