Summary
Overview
Work History
Education
Skills
Timeline
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Renea Johnson

Surprise,Arizona

Summary

Being in Customer Service and Sales for so many years I have excellent skills in oral and written communication, active listening and analytical problem-solving skills.

Knowledgeable, dedicated, professional with extensive experience in conflict resolution. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with people.

Strong leader and problem-solver. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Director of Sales

AZ Finest Wedding Sites & Services Magazine
06.2012 - Current
  • Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
  • Achieved regional sales targets through effective territory management and relationship building with key clients.
  • Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
  • Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.

Sales Executive

Phoenix Bride & Groom Magazine
03.1999 - 05.2012
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Customer Service Representative

Precision Analytics
02.1999 - 05.2006
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Education

No Degree - Psychology

Glendale Community College
Glendale, AZ

Skills

Leadership

Conflict Resolution

Relationship Building

Strong but Empathetic

Quick Decision Making

Active Listening

Critical Thinking

Problem Solving

Ethical Conduct

Effective Communication

Integrity & Honesty

Planning & Coordination

Timeline

Director of Sales

AZ Finest Wedding Sites & Services Magazine
06.2012 - Current

Sales Executive

Phoenix Bride & Groom Magazine
03.1999 - 05.2012

Customer Service Representative

Precision Analytics
02.1999 - 05.2006

No Degree - Psychology

Glendale Community College

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Renea Johnson