Renea Jones
Salem,OR
Summary
Proven leader in small business operations and client service, I leveraged relationship-building and administrative management skills at Quick Rent Cleaning Service to enhance customer satisfaction and streamline operations. My background includes project management and human resources, driving efficiency and team collaboration. Achieved significant business growth by focusing on strategic marketing and staff development.
Compassionate Substitute Child Care Provider, with a distinguished knowledge of child development, safety and health. Skilled at working closely with parents, meeting and maintaining individual needs of infants - Kindergarten. Providing a safe and healthy environment to learn in.
Overview
22
22
years of professional experience
Work History
Owner / Operator Cleaning Services
Quick Rent Cleaning Service
11.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Worked outside in all weather conditions.
- Conducted preventative maintenance on equipment to reduce repair costs.
Substitute Childcare Provider II
Teshias Garden Learning Center
01.2024 - 09.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Encouraged children to develop healthy social and emotional skills.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Worked with children to develop good cognitive, physical and language skills.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Liaised with parents and guardians to discuss child progress.
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Promoted healthy eating habits by preparing and serving nutritious meals and snacks.
- Streamlined daily operations by implementing organized check-in and check-out system.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
- Resolved conflicts among children, teaching them effective problem-solving and negotiation skills.
- Facilitated parent-teacher conferences, building strong relationships and open communication channels.
- Read stories, sang songs and facilitated creative play.
- Monitored children's activities to verify safety and wellbeing.
- Responded to inquiries from parents and guardians.
- Assisted in potty training and toilet hygiene.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Logged information regarding naps, feedings, and any medications administered.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Handled daily administrative tasks efficiently to minimize time away from children.
OS2 Case Manager Cordinator
Oregon Department Of Human Services
03.2005 - 05.2007
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Conducted research for special projects, contributing valuable insights that informed strategic decisions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Prison Contracts Coordinator
Department of Corrections OSCI, CRCI
03.2003 - 06.2005
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Coordinated and scheduled meetings and appointments.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Certified Certificate of Completion - Child Care
Oregon State Community College
Portland, OR01.2024
High School Diploma -
North Salem High School
Salem, Oregon06.1988
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Business Management
- Staff hiring
- Human Resources
- Attention to Detail
- Teamwork and Collaboration
- Scheduling
- Inventory Tracking and Management
- Desktops, Laptops, and Mobile Devices
- Administrative Management
- Data Management
Timeline
Substitute Childcare Provider II
Teshias Garden Learning Center
01.2024 - 09.2024
Owner / Operator Cleaning Services
Quick Rent Cleaning Service
11.2017 - Current
OS2 Case Manager Cordinator
Oregon Department Of Human Services
03.2005 - 05.2007
Prison Contracts Coordinator
Department of Corrections OSCI, CRCI
03.2003 - 06.2005
Certified Certificate of Completion - Child Care
Oregon State Community College
High School Diploma -
North Salem High School
Similar Profiles
AMEER HAMZAAMEER HAMZA
Customer Service at Quick Driver Rent A CarCustomer Service at Quick Driver Rent A Car
Antonio ReidAntonio Reid
Field Service Technician at Service Quick Inc., Samsung Authorized ServiceField Service Technician at Service Quick Inc., Samsung Authorized Service
Cary RicksCary Ricks
Owner at Quick Cleaning SolutionsOwner at Quick Cleaning Solutions