RENEA MOLL
Middletown,DE
Summary
Meticulous office administrator offering three years of comprehensive experience in dental. Comfortable working independently or as part of supportive team. Extensive familiarity with open dental. Core competencies include insurance coordination and creating treatment plans.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Insurance Coordinator/Treatment Coordinator
Pediatric Dentistry of Middletown
Middletown, Delaware
05.2022 - 01.2024
- Greet patients when they arrive at the dentist's office
- Schedule appointments for patients
- Maintain patient accounts and records
- Prepare and send patient bills
- Submit patient claims to insurance companies
- Assist patients in filling out required intake and medical forms
- Confirm appointments with patients via phone or email
- Manage and organize specialist referrals
- Inform patients of payment options if applicable
- Keep track of office supplies and place orders for more supplies when necessary
- Perform basic accounting tasks such as taking patient payments and preparing billing statements
- Update patient insurance information
- Ensure all dental office equipment is functioning properly
- Sort and organize incoming and outgoing mail
- Maintain petty cash available in the dental office
- Ensure reception area is maintained and professional in appearance
- Create treatment plans.
- Performed insurance verification, pre-certification and pre-authorization.
- Input statement information, reconciled accounts and resolved discrepancies.
- Advised management on strategies to improve efficiencies within the dental practice's billing department.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Scheduled and confirmed patient appointments and consultations.
- Assisted in the coordination of dental treatment plans for patients.
- Arranged documents for insurance claims.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Created and maintained patient records, including insurance information, medical histories, and x-ray results.
- Interviewed patients to complete case histories and intake forms.
Sales Associate/Cashier
Food Lion
Middletown, Delaware
03.2020 - 05.2022
- Designed and arranged the window and store displays in the most attractive way for clients
- Assisted customers in and out of the checkout lane with speedy, friendly, service
- Multitasked at times between the sales floor, register, and occasionally help in the stock room in one day
- Received payment by cash, check, credit cards, automatic debits, and/or vouchers
- Organize the store by returning all merchandise to its proper place
- Organized racks and shelves to maintain the visual appeal of the store
- Aided customers in locating merchandise
- Established or identified price of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Handled cash and credit transactions
- Engaged with customers in a sincere and friendly manner
- Answered customer's questions and addressed problems and complaints in person and via telephone
- Inform customers about promotions within the store.
Manager on Duty
McDonald’s
Middletown, Delaware
09.2015 - 03.2020
- Resolves any customer complaints and handles any employee problems
- Streamlined daily cash flow to include daily deposits and uniform payments
- Count and balance all cash at the beginning, middle, and end of each shift, and make the proper deposits into the safe.
Education
Associates in Elementary Education -
Delaware Technical Community College
01.2021
Diploma -
Middletown Highschool
01.2018
Skills
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Customer service
- Computer skills
- Attention to detail
- Professionalism
- Multi-tasking
- Great attention to detail
- Able to accurately check guest identification
- Excellent people and customer service skills
- Time-management skills
- Ability to work in a fast-paced environment and remain calm while doing so
- Good leadership skills
- Able to accept criticism
- Good decision-making and problem-solving skills
- Classroom management
- Experience with children
- Childcare
- Special education
- Teaching
- Data entry
- Healthcare
- Making treatment plans
- Financial Reporting
- Dispute Negotiation
- Payment Processing
- Account Updating
- Discrepancy Resolution
- Customer Service
- Administrative Support
- Account Collections
- Account Posting
Certification
- Paraeducator permit
References
References available upon request.
Timeline
Dental Insurance Coordinator/Treatment Coordinator
Pediatric Dentistry of Middletown
05.2022 - 01.2024
Sales Associate/Cashier
Food Lion
03.2020 - 05.2022
Manager on Duty
McDonald’s
09.2015 - 03.2020
Associates in Elementary Education -
Delaware Technical Community College
Diploma -
Middletown Highschool
- Paraeducator permit
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