Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Reneann Pemberton

Glasgow,Kentucky

Summary

Driven Customer Service Consultant with significant experience in managing customer concerns and inquiries. Demonstrates strong problem-solving skills, ability to build rapport with diverse clientele, and adeptness at maintaining high-level customer satisfaction. Recognized for delivery of quality service, resulting in increased customer retention rates and positive feedback. Resourceful Customer Service Consultant consistently delivering high productivity and efficiency in task completion. Possess specialized skills in communication, problem-solving, and customer relationship management. Excel in active listening, empathy, and adaptability, ensuring exceptional service delivery and client satisfaction.

Overview

15
15
years of professional experience

Work History

Customer Service Consultant, Shipping Expert

Fedex Office
Bowling Green
01.2023 - Current
  • As a dedicated shipping and logistics professional, I am responsible for efficiently managing the shipping of packages and packing boxes, ensuring that all items are securely and correctly prepared for transit
  • I provide expert consultation to customers, addressing their needs and offering tailored solutions
  • My role also includes performing various office tasks such as maintaining records, ensuring security quality checks, handling correspondence, and managing inventory
  • Additionally, I ensure the store remains clean and organized, providing customers a professional and welcoming environment.

General Manager

Captain D's
Murray
08.2021 - 12.2022
  • Contributed to preserving the high degree of customer service expected from the company, while training new staff the through expectations
  • Also managed monetary deposits and petty cash, weekly scheduling and sanitation practices/requirements
  • Did the weekly inventory counts.

Assistant Manager

Hibbett Sports
Mayfield
02.2015 - 10.2020
  • Managed a staff of 7 plus team members, as well as daily monetary deposits, inventory/shipment, loss prevention, bi weekly scheduling, while maintaining a high employee morale and reaching targeted sales.

Customer Service Management

Captain D's
Mayfield
06.2009 - 02.2015
  • Contributed to preserving the high degree of customer service expected from the company, while training new staff the expectations through experiences
  • Also managed monetary deposits, weekly scheduling and sanitation practices/requirements

Education

Culinary Arts

Graves County
Mayfield, KY
05.2010

Skills

  • High integrity
  • Professionalism
  • Strong work ethic
  • Loyalty
  • Dedication
  • Quick learner
  • Problem solver
  • Out of the box solutions
  • Detail oriented
  • Organization
  • Planning
  • Inventory Tracking
  • Complaint resolution
  • Scheduling
  • Inbound and Outbound Calling
  • Information Security
  • Account updating

Awards

  • Awarded with a 212 community based charitable achievement for terrific customer service in 2016.
  • Awarded with a STAR PROGRAM achievement from the city of Mayfield KY for charitable work and donations in 2017.
  • Awarded number 1 against 19 franchise stores in September 2020 for overall best customer service in atmosphere, cleanliness, product and hospitality.
  • Top 6 for best customer service for 10 months through the pandemic beating over 19 stores including 4 of those to be 2.5 million dollar stores.

References

References available upon request.

Timeline

Customer Service Consultant, Shipping Expert

Fedex Office
01.2023 - Current

General Manager

Captain D's
08.2021 - 12.2022

Assistant Manager

Hibbett Sports
02.2015 - 10.2020

Customer Service Management

Captain D's
06.2009 - 02.2015

Culinary Arts

Graves County

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Reneann Pemberton