Reneatha Battle
Fayetteville,NC
Summary
Seasoned account specialist bringing several years of related experience along with deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving.
Overview
15
15
years of professional experience
Work History
Account Specialist III/Impounds
Wells Fargo
08.2020 - 07.2024
- Prepares work to be processed by gathering, sorting, organizing, and recording all account activity, inputing data information with updates and documents, Completes conversion mailings by coordinating requirements, Ability to access customers ability to pay, processing payments and posting transactions, actively listener, Provide additional resources to assist customers for temporary hardships, processing payments, Assist and corresponds to other departments, account management for auto loan, Assist team in leadership meetings , Assist with complaints and grievances
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
Dispatcher/Customer Service Representative
Orion/Siemens Healthineers
Cary, NC
11.2019 - 04.2020
- Receive incoming and outbound calls, Handling customer requests to have an engineer/tech support assistance onsite, Documenting accounts, Scheduling and dispatching work requests, Servicing and ordering parts per request, Tracking shipment orders
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
Loan Servicing Specialist
IBM
Durham, NC
06.2015 - 02.2019
- Collections, Repayment plans, Answer routine questions regarding a variety of account issues, Handle inbound and outbound calls to proactively collaborate with delinquent customers, service and distribute mortgage assistance programs, handling grievances and disputes, assisting with Modifications, assisting customers and servicing to comply with Fannie Mae guidelines and housing regulations
- Contributed to team success, collaborating with colleagues to manage complex loan portfolios effectively.
- Provided exceptional customer service while handling sensitive information pertaining to clients'' financial situations.
- Expedited payment processing by leveraging automated systems and working closely with the finance department.
- Enhanced customer satisfaction by addressing and resolving loan servicing inquiries in a timely manner.
- Negotiated loss mitigation solutions for distressed borrowers, mitigating potential losses for the company.
Administrative Assistant
STY Tax Services
Rocky Mount, NC
12.2009 - 06.2015
- Maintain facilities and supervise activities, Develop, manage, and monitor records, Greeted and checked in visitors, Answered questions and calls related to the tax topics, Set up bank deposits, installed software, set up personnel accounts, Familiar with the technology that is used to manage both physical and electronic records, managing a team of 8 employees, providing feedback on policies and procedures, analyzing data and metrics and managing all data collection
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
General Studies -
Ashford University
01.2010
Certificate: Nursing -
Edgecombe Community College
01.1995
Diploma -
Rocky Mount High School
01.1992
Skills
- Handling inbound and outbound call
- Loan Servicing
- Corresponding/Processing Documents
- Creating, gathering, and response inquiries
- Multitasking
- Data entry
- Payment Processing
- Collections
Timeline
Account Specialist III/Impounds
Wells Fargo
08.2020 - 07.2024
Dispatcher/Customer Service Representative
Orion/Siemens Healthineers
11.2019 - 04.2020
Loan Servicing Specialist
IBM
06.2015 - 02.2019
Administrative Assistant
STY Tax Services
12.2009 - 06.2015
General Studies -
Ashford University
Certificate: Nursing -
Edgecombe Community College
Diploma -
Rocky Mount High School