Renecca Liddie
Fort Lauderdale
Summary
To obtain a position in a company where I can utilize my previous skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Uber/Lyft Driver
UberEATS, DoorDash
Miami
05.2021 - Current
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Collaborated with dispatchers to coordinate daily delivery schedules
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
Customer Service Representative
NationsBenefits
Plantation
11.2024 - 01.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Upsold additional products or services to customers based on their needs and preferences
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
Front End Cashier
Total Wine & More
Plantation
11.2024 - 01.2025
- Provided exceptional customer service by greeting and assisting customers at the front end cashier
- Efficiently processed cash, credit card, and mobile payments for customer purchases
- Accurately counted and reconciled cash drawer at the beginning and end of each shift
- Resolved customer inquiries, complaints, and issues in a professional and timely manner
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Collaborated with team members to achieve daily sales targets and meet store objectives
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Managed returns, exchanges, and refunds according to company policies while ensuring customer satisfaction
- Utilized point-of-sale (POS) system to process transactions accurately and efficiently
- Implemented upselling techniques to promote additional products or services at the checkout counter
- Performed price checks for customers upon request or when discrepancies were identified
- Handled large volumes of cash transactions with precision while maintaining security protocols
- Contributed to inventory management by monitoring stock levels of popular items at the front end cashier station
- Collaborated with the loss prevention team to identify potential fraudulent activities during transactions
- Assisted in organizing special events or sales promotions within the store premises
- Participated in regular staff meetings to discuss updates on promotions, product knowledge, or procedural changes
- Maintained knowledge of current discounts, coupons, loyalty programs, or other promotional offers available to customers
- Suggested alternative products when requested items were out of stock
- Investigated pricing discrepancies brought up by customers during checkout process
Correctional Officer
Florida Department of Corrections
Florida
11.2019 - 10.2024
- Responsible for the supervision, care, custody, control, and physical restraint, when necessary, of inmates.
- Observe traffic in and around the compound.
- Monitor, supervise and screen inmate visitor traffic.
- Make periodic patrols of quarters and work areas.
- Maintain proper security of inmates being transported.
- Maintain knowledge of communication and other electronic equipment.
- Maintain and demonstrate proficiency in the use and care of firearms, restraint methods and equipment and emergency measures.
- Maintain a record of equipment, supplies and other items.
- Check inmate mail for possible contraband.
- Enforce rules and keep order within jails or prisons.
- Supervise activities of inmates.
- Inspect facilities to ensure that they meet security and safety standards.
- Search inmates for contraband items.
- Report on inmate conduct.
- Escort and transport inmates.
Food Server
Olive Garden
Pembroke Pines
04.2018 - 10.2019
- Take orders and serve them to customers while ensuring that all the primary requirements of every customer are accommodated.
- Servers must make sure that all the operating standards of the restaurant when it comes to food handling and preparation are observed all throughout their shift.
- Servers are also expected to provide suggestions to customers when ordering their food or beverages and they must implement the one hundred percent customer service satisfaction.
- Apart from customer service, Servers must also be able to relay all food orders to the kitchen in a very efficient manner to make sure that every food order is processed accordingly.
Waitress
Chili's Bar and Grill
04.2013 - 04.2018
- Taking of orders
- Serving of food and beverages
- Greet customers
- Setting of tables
- Cleaning of tables and dining areas
- Processing of Payments
- Remove dinnerware from table in a timely manner
- Ensure patrons have an enjoyable dining experience
Waitress
Chili's Bar and Grill
Wyncote
11.2011 - 04.2013
- Taking of orders
- Serving of food and beverages
- Greet customers
- Setting of tables
- Cleaning of tables and dining areas
- Processing of Payments
- Remove dinnerware from table in a timely manner
- Ensure patrons have an enjoyable dining experience
Supervisor's Administrative Assistant
University of the Virgin Islands
St. Thomas
01.2010 - 06.2010
- Provided assistant to the Supervisor
- Perform office work such as data processing, filing, faxing, photocopying
- Write and filed all reports
- Answer and direct calls to respective personnel
- Perform office work in Microsoft Programs
Camp Director's Administrative Assistant
Department of Housing, Parks, and Recreation
St. Thomas
06.2009 - 08.2009
- Provided assistant to the director
- Order supplies, created permission slips for campers
- Prepared lunch and snack at appropriate time
- Write and filed all reports
Cashier/ Floor Attendant
Cost U Less
St. Thomas
05.2006 - 10.2008
- Provided excellent customer service.
- Provided and Assist Customers with marketing information
- Calculate customers' goods and Count and Verify goods
- Assist customers
Front Desk, Hostess and Deposits Clerk
Dave and Busters
Plymouth Meeting
- Courting of all house sale
- Perform office work such as data processing, filing, faxing, photocopying
- Write and filed all reports
- Answer and direct calls to respective personnel
- Perform office work in Microsoft Programs
- Provided excellent customer service.
- Provided and Assist Customers
- Calculate customers' goods and Count and Verify
- Assist customers
- Greeting customers and providing excellent service
Education
Criminal Justice -
Community College of Philadelphia
Philadelphia, PA04.2013
Criminal Justice -
University of the Virgin Islands
St. Thomas, VI06.2010
Diploma in JROTC program -
Charlotte Amalie High School
St. Thomas, VI06.2008
Skills
- Host
- Law enforcement
- Busser
- Restaurant Server
- Hostess
- Waitress
- Waiter
- Customer service
- Communication skills
- Customer relationship management
- Data entry
- POS system usage
Certification
- First Aid Certification
- CPR Certification
Personal Information
Authorized To Work: US for any employer
Timeline
Customer Service Representative
NationsBenefits
11.2024 - 01.2025
Front End Cashier
Total Wine & More
11.2024 - 01.2025
Uber/Lyft Driver
UberEATS, DoorDash
05.2021 - Current
Correctional Officer
Florida Department of Corrections
11.2019 - 10.2024
Food Server
Olive Garden
04.2018 - 10.2019
Waitress
Chili's Bar and Grill
04.2013 - 04.2018
Waitress
Chili's Bar and Grill
11.2011 - 04.2013
Supervisor's Administrative Assistant
University of the Virgin Islands
01.2010 - 06.2010
Camp Director's Administrative Assistant
Department of Housing, Parks, and Recreation
06.2009 - 08.2009
Cashier/ Floor Attendant
Cost U Less
05.2006 - 10.2008
Front Desk, Hostess and Deposits Clerk
Dave and Busters
Criminal Justice -
Community College of Philadelphia
Criminal Justice -
University of the Virgin Islands
Diploma in JROTC program -
Charlotte Amalie High School