Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Abapo

Bakersfield,CA

Summary

Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.

Overview

19
19
years of professional experience

Work History

Front Desk Coordinator

CBIZ
12.2017 - 10.2024
  • Customer Service: Greeting clients, answering questions, and addressing complaints
  • Administrative tasks: Processing bills, filing paperwork, and managing office supplies
  • Communication: Answering phone calls, managing email, and preparing incoming & outgoing mail
  • Office maintenance: Keeping the front desk tidy, ordering supplies, and maintaining office equipment
  • Scheduling: Scheduling and documenting calendar events
  • Visitor Management: Directing visitors and checking in guests
  • Other duties: Taking on other duties as assigned, such as invoices, I-9 documents for all office new hires, travel arrangements, and billing
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.

Receptionist Front Desk

B&B Surplus, Inc.
10.2014 - 09.2017
  • Answered an average of [60] calls per day by addressing customer inquiries, and solving any customer problems
  • Greeted customers and visitors in-person and via telephone calls
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
  • Monitored and screened visitors to verify accessibility to inter-office personnel
  • Corresponded with clients through email, telephone, or postal mail
  • Coordinated office inventory by restocking supplies and placing purchase orders
  • Kept reception area clean and neat to give visitors a positive impression of the company
  • Received and routed business correspondence to correct department or staff member
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
  • Answered telephone inquiries from clients, vendors and the public
  • Provided clerical support to company employees, including copying, faxing and file management
  • Wrote professional memorandum, letters and marketing copy
  • Prepared packages for shipment, pickup or courier delivery to customers
  • Entered numerical data into databases in a timely and accurate manner
  • Scanned documentation and entered into the database
  • Obtained scanned records and uploaded them into the database
  • Added new material to file records and created new records
  • Assisted with receptionist duties, file organization and research and development

Customer Service Representative

Wilson Paves & Associates Insurance
02.2006 - 02.2012
  • Answered an average of [40] calls per day by addressing customer inquiries, solving problems and providing new product information
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Politely assisted customers in person and via telephone
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
  • Scheduled weekly inventory pickups and deliveries with vendors
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Maintained cleanliness and presentation of stock room and production floor
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Directed calls to appropriate individuals and departments
  • Designed displays to make the store experience interactive, engaging and reassuring
  • Asked open-ended questions to assess customer needs
  • Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
  • Corresponded with clients through email, telephone, or postal mail
  • Provided clerical support to company employees, including copying, faxing and file management
  • Wrote professional memorandum, letters and marketing copy
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing
  • Prepared packages for shipment, pickup or courier delivery to customers
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Opened and properly distributed incoming mail

Education

High School Diploma -

West High School
Bakersfield, CA
06.1991

Skills

  • Computer literacy
  • Customer-service oriented
  • Communication skills
  • Time management
  • Microsoft excel
  • Documentation review
  • Flexible Organizational ability
  • Professional and mature
  • Multitasking strength
  • Maintains confidentiality
  • Conflict resolution
  • Works well under pressure
  • Punctual
  • Microsoft word
  • Independent worker
  • MS Office proficiency
  • Accurate and detailed
  • Multi-line telephone systems
  • Verbal
  • Dedicated team player
  • Personable and outgoing
  • Written communication
  • Clerical Experience
  • Administrative skills
  • Administrative support
  • Mail handling
  • Calendar management
  • Directing calls
  • Confidentiality
  • Microsoft office
  • Oral and written communications

Timeline

Front Desk Coordinator

CBIZ
12.2017 - 10.2024

Receptionist Front Desk

B&B Surplus, Inc.
10.2014 - 09.2017

Customer Service Representative

Wilson Paves & Associates Insurance
02.2006 - 02.2012

High School Diploma -

West High School

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Renee Abapo