RENEE ADAMS

Follow up with clients on their new purchase and answer any questions or concerns they may have about their new vehicle.

Follow up with clients on the recent warranty service they have had on their vehicle.

Reach out to retailers at the client's request.

Assist clients in searching for a new Lincoln Vehicle.

To respond to any incoming emails or texts.

Answer incoming calls.

Schedule Coordinator Duties:

Check missed calls and assign them to the team.

To schedule teammates every hour for their assignments.

• Handling inbound and outbound sales and service calls for multiple locations. Scheduling appointments for both departments and following up with a phone call on completed appointments or sales. Other tasks included website audits for all of the dealership websites and assisting the BDC Manager with tasks, projects, or phone calls needed.

• Handling inbound and outbound service calls. Scheduling service appointments. Oversaw the service loaner vehicle program. Greeting and assisting guests who came into the service department.

• Drove a connector bus, transporting the elderly, disable, and regular riders assisting with any walkers, wheelchairs, and properly securing wheelchairs on the bus.