Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Timeline
Hi, I’m

Renee Allen

Client Liaison, Executive Administrative Assistant, Certified Pharmacy Technician (CPhT)
Oklahoma City,OK
Renee Allen

Summary

Forward-thinking professional offering more than 26 years of experience in customer service and working in fast-paced environments. Retired from the United States Air Force after 20 years of service. Certified Pharmacy Technician (CPhT), prior Executive Assistant in the United States Air Force and former Client Relationship Manager at Vheda Health. A motivated leader with proven ability to handle competing priorities, foster collaboration and build partnerships.

Overview

26

Years of Healthcare Service

5

Years as an Executive Administrative Assistant

4

Years as a Client Liaison

20

Years - United States Air Force

Work History

Vheda Health
Baltimore, MD

Client Relationship Manager
08.2022 - 02.2024

Job overview

  • Consistently delivered superior support to 21 nationwide insurance companies, enabling 181K members to live their best life
  • Prepared and implemented strategic growth plans for 17 territories based on company goals and expectations to quadruple member enrollment in CY24'
  • Managed revenue models, process flows, operations support and customer engagement strategies to aid digital health programs deliver 87% member compliance
  • Assessed client needs and developed plans to adequately address current and future objectives, saving $10K PMPY (per member, per year) due to direct reductions in ER and Inpatient usage
  • Utilizing advanced monitoring, Vheda Health’s digital programs decreased medical costs and increased engagement, HEDIS (Healthcare Effectiveness Data and Information Set), and STARs (Stop, Think, Act, Review) measures, delivering a 3:1 ROI
  • Built relationships with customers and community to establish long-term business growth, delivering a Net Promoter Score of 66

Favorite Healthcare Staffing
Chicago, IL

Client Liaison to Medical Directors
09.2020 - 01.2022

Job overview

  • Partnered with 34 Medical Directors to identify COVID staffing shortfalls/needs in rising hotspots; contributed to 41% additional healthcare providers to manage caseloads
  • Collaborated with State Department/Governors office to determine CDC guidelines for patient care practice; rapid response times decreased potential spread by 13%
  • First Client Liaison to achieve contractual partnerships with hospitals that were initially state funded. Exceeded expectations and stellar customer service solidified alliance with Favorite to become corporate partners, increasing revenue by 37%. Client relations proficiency modeled as gauge for liaison standard.
  • Analyzed arranged travel for healthcare providers and resolved premature deployment resulting in $436K reduced spending and greater periods of scheduled work
  • Achieved expanded throughput as result of assuming profile generation role - turned out healthcare workers at accelerated rate of 11% ahead of schedule

United States Air Force, Holloman Air Force Base
Alamogordo, NM

Pharmacy Manager
08.2016 - 10.2018

Job overview

  • Directed team of 34 pharmacy personnel, serving 52K patients annually, dispensing 121K scripts
  • Established and executed $14.6 million annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Negotiated medication vendor delivery timeline; advancing distribution by 11% and decreasing duplicate ordering, sparing $2.33M annually
  • Launched electronic script transfer process improvement; merged systems cut retrieval time by 80% recapturing 764 man hours weekly, giving way to 14% daily increase of outpatient prescription fill rate
  • Initiated/led review board to strengthen prescribing parameters for opioid medications; enhanced detection and establishment of internal controls prevented potential future abuse of illicit drug use for a patient population of 28K, combating US's all time high opioid crisis

Wright-Patterson Air Force Base Medical Center
Dayton, Ohio

Executive Administrative Assistant (Exec Officer)
01.2012 - 07.2016

Job overview

  • Executive Officer to the Director of Wright-Patterson Air Force Base's Medical Center; executed Directors vision and strategic planning, implemented admin operations and daily actions for 11 Executives and provided oversight to 7 divisions for 2,200 employee force; benefiting 58 thousand patients
  • Managed 6 Executives' calendars/meetings/schedules/logistics/travel arrangements; juggled multiple critical requests & completed complex tasks avoiding deadline disruptions
  • Action Officer advisor for all special events; conducted 143 VIP visits/tours, devised all arrangements & drove completion of key deliverables
  • Developed agendas for Veteran Affairs & Federal Healthcare Consortium Directors; collaborated patient sharing agreements increased military treatment facilities appointment availability by 46% - the 1st of 32 DoD facilities to do so
  • Coordinated Military Health Care Modernization site visits with Air Force Surgeon General's office; efforts aided $78M annual reduction in Prime Purchase Health Care, lending way to Air Force's Hospital of the Year - 2015
  • Coordinated Veteran Affairs acuity of care summits increasing programs outpatient access to care by 250% & ability to admit inpatients by 400%
  • Sought out for dignitary travel/coordination visits; conducted 52 distinguished visitor tours - established travel itineraries/arranged lodging and transportation/developed tours and site visits/appointed briefer. Flawless execution of tours led to increased accessibility to the Air Force Medical Operations Agency as well as Surgeon Generals office
  • Planned corporate meetings, lunches and special events for groups from 8 divisions, 66 clinics and 2,247 employees; continual access to Director gave way to increased morale and 21% uptick in productivity via elimination of waste and redundancy

Wright-Patterson Air Force Base Medical Center
Dayton, Ohio

Pharmacy Manager
01.2009 - 01.2012

Job overview

  • Led Outpatient Pharmacy operations for 80 employees, supporting 58K beneficiaries for the Air Force's second largest Military Hospital
  • Directed processing/dispensing of 454K prescriptions annually while mitigating 2.7K critical medication errors
  • Executed $78M budget annually; maintained $4.5M in equipment, managed resupply of 53 PYXIS units daily with more than 12K meds for 6K surgeries/year
  • Revamped non-formulary medication program initiating prescription orders in advance; expediting the rx to the patient 70% faster - increased patient satisfaction rate by 17%
  • Led QMATIC (queue) system conversion; real-time data facilitated precise staff planning & increased staff mobility by 23%-multiplying daily throughput averages; improved customer experience & operational efficiency streamlined the customer journey
  • Sole Military Pharmacy Liaison in Kyrgyzstan; processed 24K prescriptions to forward deploying warriors enabling health of wartime mission
  • Partnered with US Embassy to redirect 17,642 medications to the State Department, averting $6M in lost Air Force Central Command Funds
  • Led 6-member team, permanently closing Air Expeditionary Wing Hospital (Manas) after 13 years; coordinated $14.2M in equipment relocation, $6.3M in medication movement and 93K records

Education

St Leo University
Tampa, FL

Some College (No Degree) from Healthcare Management

Park University
Dayton, OH

Some College (No Degree) from Healthcare Management

Carl Albert High School
Oklahoma City, OK

High School Diploma
05.1998

Skills

  • Calendar Management
  • Schedule Development
  • Self-Starter
  • Meticulously Organized
  • Prepare Correspondence
  • Communications Specialist
  • Superb Time Management
  • Diligent & Detail Oriented
  • Project Management/Leader
  • Critical Thinking Skills
  • Creative Problem Solver
  • Strong Relationship-Building & Strategic Partnering Skills
  • Microsoft Office/SharePoint/Teams/Google
  • C-Suite Level Background 6 years
  • Healthcare Professional 20 years
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Honored as Air Expeditionary Wing Warrior of the Year - Kyrgyzstan; 2013
  • Celebrated by Air Expeditionary Wing Commander for superior leadership - Kyrgyzstan; 2014
  • Recognized as Air Force's Military Command Pharmacy Non-Commissioned Officer of the Year for superb operational leadership skills; 2014

Timeline

Client Relationship Manager

Vheda Health
08.2022 - 02.2024

Client Liaison to Medical Directors

Favorite Healthcare Staffing
09.2020 - 01.2022

Pharmacy Manager

United States Air Force, Holloman Air Force Base
08.2016 - 10.2018

Executive Administrative Assistant (Exec Officer)

Wright-Patterson Air Force Base Medical Center
01.2012 - 07.2016

Pharmacy Manager

Wright-Patterson Air Force Base Medical Center
01.2009 - 01.2012

St Leo University

Some College (No Degree) from Healthcare Management

Park University

Some College (No Degree) from Healthcare Management

Carl Albert High School

High School Diploma

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Renee AllenClient Liaison, Executive Administrative Assistant, Certified Pharmacy Technician (CPhT)