Renee A Miller
Virginia Beach,VA
Summary
Air Force veteran with experience in crisis management, policy, operations, aircraft maintenance, logistics, curriculum development, and instructional systems design. Chief Master Sergeant, a top 1% enlisted leader offering 28 years of service and proven expertise as manager of programs, people, and projects in fast-moving, dynamic environments with global impact. Strong interpersonal communication, team-building, and decision-making skills across broad range of geographic locations and culturally diverse groups. Adept at designing, coordinating and delivering training plans and personnel resources to complete work under tight deadlines. Excels by leveraging experience and education, creating improvement initiatives, and applying innovative and transformational leadership skills. Vast skillset supported by a Bachelor’s Degree in Business Administration, graduate-level coursework in Leadership/Management, and current coursework in Clinical Mental Health Counseling as well as numerous certifications. Highly effective and comfortable working with people at all organizational levels. Intelligent, insightful, and well-organized with excellent decision-making abilities and sound judgment. Ready to take on a challenging, growth-oriented position dedicated to providing quality mental health care.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
Chief Enlisted Manager, A-10 Program Manager
US Air Force- Dept. of Defense
Langley AFB , VA
2015.12 - 2019.10
- Directed world’s largest fighter aircraft modernization/sustainment program and served as Combat Aircraft Division’s Chief Enlisted Manager; assessed serviceability and availability for 949 fighter aircraft & equipment valued at $60B+
- Hand-picked by Pentagon leadership to develop and lead career field human capital initiative to organize and mentor current and future aircraft maintenance personnel to drive efficiency and expand skillsets amid DoD-wide reduction of military resources
- Led Secretary of the Air Force diversity study; chaired personnel and talent management systems board to design recruiting/retention program to remove barriers to service, designed career and professional development roadmap
- Promoted positive culture; led workshops and training for senior leaders and over 3K personnel as Certified DoD Sexual Assault Prevention and Response Victims' Advocate and Certified Resilience Trainer (CeRT)
- Managed aircraft system engineering design, $75M budget; monitored software and hardware studies, secured $2.5M acquisitions for cybersecurity and aircraft modification/modernization efforts
- Worked closely with Pentagon leadership and engineers to strategically develop innovative and cutting-edge approaches with effective resource allocation and strategic planning to preserve operational capabilities of aging combat aircraft.
- Tracked and reported 1,976 program initiatives and results to facilitate change management activities. Coached stake holders and team members on manpower cross-utilization strategies, policy updates and performance improvement plans to maximize efficiency to accomplish challenging goals amid fiscal cutbacks
Senior Manager
United States Air Force, USAF
Nellis Air Force Base
2014.02 - 2015.12
- Competitively selected to lead organization of legacy A-10 and F-16 fighter aircraft and maintenance personnel
- Resolved Congressional-level complaints, built consensus, and resolved operational problems to ensure mission success
- Advocated for increased manpower and logistics resources to Secretary of the United States Air Force to preserve vital combat capability for warfighting operations
- Provided mentorship for 220 personnel; evaluated individual knowledge, skills and strengths and assigned team positions to maximize efficiency and talent areas while providing roadmap to achieve professional development
Senior Manager
United States Air Forces In Europe
2011.02 - 2014.02
- Led/mentored 239 personnel with 8 distinct specialties responsible for maintaining 29 fighter aircraft valued at $849M; planned/executed project schedules, hired/equipped workforce with proper resources and training, and achieved/surpassed measurable metrics for Combat Air Forces’ most aggressive global F-16 flying schedule
- Coordinated preparation and logistics movement for 18 aircraft, 300+ personnel, to support war-games and cement wartime mission readiness; met combined $12M budget cap and enabled 840 training flights, 44K rounds of ammunition and 156 munitions on target, which qualified pilots and maintenance personnel
- Constructed Air Expeditionary Forces reduction analysis; courses of action were selected by the Chief of Staff (CSAF) and change controls were implemented, which streamlined deployment plan and scaled footprint
- Directed F-16 maintenance operations managers during high-profile wartime operations and led team to best aircraft repair rate seen in over 14 months; ensured safety/quality for 1.7K flights, which met 99.4% of operational requirements and support 149 troop support missions and facilitated elimination of 216 threats
- Global ambassador for aircraft community; led planning and integration teams for Nordic Air Meet, which enabled joint operations and built partnership capacity with 6 countries, and coordinated maintenance plan for US/French Electronic Warfare exercise, cementing global operations best practices w/foreign partners.
Senior Manager
US Air Force- Dept. of Defense
Air Force Base
2005.08 - 2011.02
- Evaluated hiring, firing and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Determined priorities and set policies for aircraft maintenance and flying operations.
- Supervised and directed 265 personnel and 14 teams to keep mission objectives on-track and tasks prioritized.
- Oversaw reporting functions to executive leadership.
- Led teams focused on quality aircraft maintenance and sortie production to accomplish combat flying operations, surpassing established performance and quality goals and metrics.
- Addressed personnel issues, training requirements and scheduling conflicts promptly.
- Provided leadership for continual management, mentorship and employee career development initiatives.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Aircraft Maintenance Instructor
US Air Force- Dept. of Defense
1998.08 - 2005.08
- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors for newest Air Force mechanics.
- Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program; evaluated task performance with receiving units.
- Modernized training methods/materials with well-organized, hands-on programs based on contemporary aircraft maintenance requirements.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Established goals for courses with organized outlines and detailed lessons; assisted program participants with achieving career and learning goals.
- Maintained laboratory with equipment, tools, and training equipment to meet course needs.
- Presented lectures, conducted discussions, and led demonstrations to increase students' knowledge and competence using visual aids such as graphs, charts, slides as well as functional aircraft.
- Designed, implemented and managed successful training programs to meet department and school needs.
- Teamed with subject matter experts in quarterly evaluation and revision of training tools in order to continually improve learning platforms.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials and curriculum design.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Developed workforce training programs to improve organizational efficiency.
Tactical Aircraft Maintenance Specialist
US Air Force- Dept. Of Defense
1991.10 - 1998.08
- Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Diagnosed faults and developed resolution plans.
- Removed components such as landing gear, engines and flight control.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
- Inspected all received aircraft parts to verify compliance with FAA regulations.
- Obtained fuel and oil samples to check for contamination.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Recorded maintenance actions in aircraft logbooks.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
Education
Master of Arts - Clinical Mental Health Counseling
07.2023
- 4.0 GPA
Master of Science - Management/Leadership
12.2023
3 classes remain
- Dean's List [Summer 2020, Fall 2020, Winter 2020]
- 4.0 GPA
Bachelor of Science - Business Administration
08.2010
Certified Master Instructor For USAF Military, Civ -
2006
- Completed professional development as a Certified master instructor for USAF military, civilian and contractors
Associate of Applied Science - Instructor of Technology & Military Science
05.2003
Associate of Applied Science - Aviation Maintenance Technology
06.2000
Skills
- Team Meetings
- Change Management Process
- Managing Program Activities
- Best Practices and Methodologies
- Education Initiatives
- Leading Team Operations
- Program and Classroom Management
- Feedback Incorporation
- Stakeholder Communications
- Implementation Planning
- Change Implementation
- Executive Leadership
- Program Leadership
- Management of Personnel Resources
- Discipline and Focus
- Professional Development
- Classroom Instruction
- Seminar Leadership
- Department Management
- Client Correspondence
- Conflict Resolution
- Training Programs
- Constructive Feedback
- Report Generation
- Employee Engagement
- Operational Planning
- Troop Training
- Policy Application
- Organizational Development
- Verbal Reports
- Maintenance Supervision
- Overseeing Personnel
Certification
- CPM - Certified Professional Manager, USAF, 2008
- Equine Therapy Volunteer Training - 2019
- Critical Incident Stress Management Counselor, DoD - 2009
- Certified Sexual Assault Victims' Advocate, DoD - 2013
- Certified Master Resiliency Trainer, USAF - 2017
Timeline
Chief Enlisted Manager, A-10 Program Manager - US Air Force- Dept. of Defense
2015.12 - 2019.10
Senior Manager - United States Air Force, USAF
2014.02 - 2015.12
Senior Manager - United States Air Forces In Europe
2011.02 - 2014.02
Senior Manager - US Air Force- Dept. of Defense
2005.08 - 2011.02
Aircraft Maintenance Instructor - US Air Force- Dept. of Defense
1998.08 - 2005.08
Tactical Aircraft Maintenance Specialist - US Air Force- Dept. Of Defense
1991.10 - 1998.08
South University - Master of Arts, Clinical Mental Health Counseling
Strayer University - Master of Science, Management/Leadership
University of Management And Technology - Bachelor of Science, Business Administration
Community College of The Air Force - Certified Master Instructor For USAF Military, Civ,
Community College of the Air Force - Associate of Applied Science, Instructor of Technology & Military Science
Community College of the Air Force - Associate of Applied Science, Aviation Maintenance Technology
- CPM - Certified Professional Manager, USAF, 2008
- Equine Therapy Volunteer Training - 2019
- Critical Incident Stress Management Counselor, DoD - 2009
- Certified Sexual Assault Victims' Advocate, DoD - 2013
- Certified Master Resiliency Trainer, USAF - 2017
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