RENEE ANDERSON

Proven performer with extensive expertise in patient-centered care and optimized healthcare practices. Career focus in pharmacy benefit and EHR-based medical settings. Demonstrated track record of client and project management, business analysis, and process improvements. History of exceptional communication and interpersonal skills with commitment to enhancing healthcare outcomes.

Client Manager

• Managed primary client account representing 45% of division sales.
• Secured 6 key client contract renewals retaining 92% of assigned clients.
• Identified and presented prescription drug fraud case resulting in $56K client savings.
• Ensured alignment of client goals, contract deliverables, and corporate initiatives.
• Streamlined order processing and product development procedures by 40%.

Project Manager

• Managed IT projects to completion at or under budget.
• Directed cross-functional teams of 20+ members.
• Published highly regarded project documentation.
• Negotiated project team conflicts to ensure on time deliverables.
• Developed marketing and education publications for reporting application.

Business Analyst

• Defined and managed scope of IT initiative including 25 team members.
• Authored extensive business requirements documentation.
• Organized and conducted extensive user testing.
• Directed transition of 1.3K reports from decommissioned platform

Patient Coordinator/Clinic Assistant/Medical Assistant

• Serve as primary liaison between patients, providers, staff and external medical facilities to ensure continuity of care.
• Monitor and promote patient adherence to prescribed treatment plans.
• Conduct comprehensive symptom assessments and triage.
• Consistently recognized for outstanding patient care and interpersonal relations.
• Identified process improvement opportunities to improve patient compliance and experience.
• Developed and led lab education session for internal staff.
• Led initiative resulting in 95% reduction in delayed patient transport.
• Maintained <.001% error rate for phlebotomy and specimen labs.
• Met or exceeded 100% of annual performance goals and service observation metrics.
• Managed clinic inventory and supply requisition.

Front End Lead Supervisor

• Promoted to position within 6 months of hire.
• Trained and managed 8 staff in high volume retail setting.
• Ensured 99.8% cash drawer and financial transaction accuracy.
• Evaluated new hire prospects and staff advancement potential.

Program Area Coordinator

• Project managed program curriculum for youth camp.
• Completed project 37% under budget.
• Collaborated with leadership to ensure program continuity and supply requisition.
• Designed and led activities of 15 adult volunteers and 175 youth members.