Proven Office Manager at US Machine Services, adept in payroll processing and fostering team dynamics, streamlined operations by implementing efficient systems, enhancing customer satisfaction. Skilled in administrative support and problem-solving, consistently achieving cost savings and improving operational efficiency without compromising quality. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Hi, I’m
Renee Anderson
Summary
Overview
11
years of professional experience
Work History
West Virginia University at Potomac State College
Conference and Events Coordinator
07.2013 - 05.2017
Job overview
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Led cross-functional teams, ensuring clear communication and cohesive efforts towards event success.
US Machine Services
Office Manager
05.2007 - 07.2013
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
American Tire Distributor
Office Coordinator
12.2005 - 05.2007
Job overview
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Completed daily process adjustments to maintain accuracy.
- Reconciled daily AR ledger and verified proper posting.
- Prepared bills receivable, invoices, and bank deposits.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Completed bi-weekly payroll for 30 employees.
- Processed check disbursements and reconciled related ledger.
- Completed month-end closings with journal entries and reconciling accounts.
Education
West Virginia UniversityMorgantown, WV
Bachelor of Arts from Psychology
University Overview
Skills
- Data Entry
- Payroll Processing
- Account Reconciliation
- Organizational Skills
- Excellent multi-tasking ability
- Bookkeeping
- Customer Service
- Administrative Support
- Billing
- Scheduling and calendar management
- Problem-Solving
- Staff Training
Timeline
Conference and Events Coordinator
West Virginia University at Potomac State College
07.2013 - 05.2017
Office Manager
US Machine Services
05.2007 - 07.2013
Office Coordinator
American Tire Distributor
12.2005 - 05.2007
West Virginia University
Bachelor of Arts from Psychology