Renee Anderson
Aussome Creations
Cumberland,MD
19
years of professional experience
Dedicated leader with 16 years in customer service and retail operations. Expertise in managing daily operations, overseeing inventory, training staff, and addressing customer concerns. Committed to fostering strong customer relationships and driving team success in fast-paced environments.
Work History
Customer Service Representative
1 Year 3 Months- - Provided assistance to clients in navigating public assistance programs. with SNAP (Food Assistance), Cash Assistance, and other public assistance programs.
- - Delivered professional customer service while managing high volume of inbound calls, ensuring customer satisfaction.
- - Assist clients with SNAP (Food Assistance), Cash Assistance, and other public assistance programs.
- - Researched customer accounts and documented interactions accurately to support issue resolution.
- - Research customer accounts and accurately document interactions.
- - Resolved customer concerns effectively while adhering to quality and performance standards.
Owner | Operations Manager | Designer
8 Years 7 Months- - Operated custom apparel and handmade jewelry business, overseeing all operational aspects.
- - Managed daily business operations, streamlining ordering, inventory, pricing, production, and sales processes.
- - Manage customer orders from concept through completion while maintaining quality standards.
- - Develop unique designs for handmade jewelry to attract customers.
- - Cultivated customer relationships through dedicated service, enhancing customer satisfaction and loyalty.
- - Build strong customer relationships through excellent service.
- - Utilize Square Point-of-Sale system for sales, inventory tracking, and business management.
Team Lead / Stand Manager (Seasonal)
5 Years- - Trained new employees in customer service and order processing, enhancing team efficiency.
- - Managed inventory and coordinated weekly supply purchases to maintain stock levels.
- - Assisted with event setup and streamlined concession operations during events.
- - Managed inventory and completed weekly supply purchases.
- - Assisted with event setup and concession operations.
Customer Care Representative
2 Years- - Delivered customer support for Blue Option and HMO members, resolving inquiries and enhancing member satisfaction.
- Chosen for the Federal Employee Program based on outstanding customer service and work ethic.
- - Maintained accurate records while assisting customers, contributing to effective case management and streamlined follow-up.
- - Cross-trained in multiple departments to improve service efficiency and ensure seamless customer experiences.
Education
High School Diploma
Skills
- Customer Service Excellence
- Point-of-Sale Systems
Payment systems
- Inventory Management
- Inventory Control
- Payment Processing
- Customer Relationship Management
- Customer Service Training
- Retail & Business Operations
- Problem Solving
- Microsoft Office
- Time Management
- Effective communication
- Independent worker
- Fast Learner
Timeline
Customer Service Representative
Automated Health Systems
05.2025 - CurrentRead More
Owner | Operations Manager | Designer
Aussome Creations
01.2018 - CurrentRead More
Team Lead / Stand Manager (Seasonal)
Pete’s Concessions
01.2013 - 01.2018Read More
Customer Care Representative
ACS (Blue Cross Blue Shield Contract)
01.2008 - 01.2010Read More
Forthill High School
High School Diploma
Read More