Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Renee Archer

Yukon,OK

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.

Overview

17
17
years of professional experience

Work History

Area Manager

Xpress Wellness Urgent Care
02.2021 - Current
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for patients.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Directed workforce planning, patient retention and patient service management for multiple locations.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Dedicated to expanding client bases by building lasting relationships.
  • Managed inventory and reduced shrinkage by 15% through detailed monitoring of daily operations and stock.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Supervised 3 locations to enforce high-quality standards of operation.
  • Coordinated with other district managers to actualize performance improvement strategies.

Radiology Services Manager

Xpress Wellness Urgent Care
08.2016 - Current
  • I learned a tremendous amount of medical skills working for Xpress
  • I was initially hired on as a Rad-Tech but due to the lack of a consistent demand for X-rays, I was cross-trained on just about every aspect of care that is offered at this organization, and I moved from position to position depending on the need of the clinic
  • I worked the front desk checking in patients, scheduling appointments, handling insurance inquiries, referrals, worker’s comp/occupational medicine processing, and daily balancing of patient payments
  • I worked alongside the nursing staff triaging patients and acquiring vital signs
  • I performed an array of testing such as COVID-19, FLU, strep etc
  • I also performed EKG’s and Spirometry, as well as lab draws
  • I assisted providers with sutures, abscess incisions/ draining/ packing, as well as splinting/wrapping limbs and appendages
  • I taught some of the MA’s how to take basic X-rays to allow for more flexibility in the clinic
  • I learned the use of a Paxis 100 digital Xray system in this clinic as well as how to clean instruments and maintain an Autoclave machine
  • In August of 2018 I was promoted to Clinic Manager of our Chickasha location, which expanded my knowledge base on an array of levels in terms of what it takes to keep the clinic flowing smoothly
  • In June of 2019 I was promoted to Radiology Services Manager and was tasked with overseeing all things X-ray related for 10 clinics
  • I also put together a training program for MA’s and LPN’s to learn how to take basic X-rays
  • We opened nine additional clinics in between 2019 and 2020 and I was a key player in training the staff on all our clinical policies and processes including X-ray.

Radiologic Technologist

Duncan Orthopaedics
06.2016 - 07.2016
  • I covered for someone on medical leave, so I was there only a brief time, but in that short time, I learned very quickly how to assign patients to rooms, and triage their conditions
  • I assisted the providers with joint steroid injections and administered steroid IM injections
  • I performed an array of diagnostic x-rays on patients with various ages and ailment
  • I learned the use of an AGFA CR system and cassette reader
  • I also learned how to navigate and log patient visit information on the clinic’s server/software pretty quickly.

Director (Manager)

Chick-fil-A Cache RD FSU
06.2006 - 06.2016
  • I started as a regular team member, cashiering on front counter, but eventually learned every position in the store from front to back of house
  • I became a Team Leader in 2008, where I became responsible for smoothly running a shift and team of about 20 people through busy breakfast and lunch periods
  • I became the Director of Drive-thru operations in 2013 and helped launch the Face-to-Face drive-thru experience at our store
  • It was a huge success and has since almost doubled the drive-thru business during peak periods
  • I spent time in just about all managerial aspects of the store such as interviewing and orientation, truck ordering and inventory, scheduling and assigning daily team position rosters
  • I also spent a good amount of time training and coaching team members through guest interaction, and through the use of online tools
  • I handled and trained other members of management on daily financial reporting and handling safe counts
  • I had to troubleshoot register issues pretty regularly
  • I also helped our team identify and resolve potential problems with our heavy customer volume inside and outside our facility on a very limited lot space.

Radiologic Technologist Assistant

Duncan Regional Hospital (DRH)
05.2015 - 05.2016
  • I performed all types of diagnostic X-rays as well as some limited Computed Tomography (CT) exams on inpatients, ICU, and Emergency Room patients in a timely manner
  • I performed X-rays using Kodak Carestream digital equipment in the Radiology department of the hospital, and used a GE AMX retrofitted digital portable for mobile exams
  • I learned how to log and retrieve information from the hospital's PACS server
  • I had to troubleshoot to get the best images possible at times, since no two patients are alike
  • I worked directly with doctors, nurses, and other staff members to ensure we were providing the absolute best care for the patients of DRH.

Education

Biology -

Cameron University
Lawton, OK

High School Diploma: General Studies -

March Mountain High School
Moreno Valley, CA

Associate of Applied Science: Radiologic Technology -

Western Oklahoma State College
Altus, OK
01.2016

Radiologic Technology (2 year accredited educational program certificate) -

Great Plains Technology Center
Lawton, OK
01.2016

Skills

  • Strong work ethic, troubleshooting skills, great Interpersonal skills, dependable, eager to learn, customer/patient service skills, enthusiastic attitude, strong sense of urgency, take direction(s) well

Accomplishments

  • Award for Excellence in Customer Service - Armed Forces Bank 2006
  • Award for Outstanding English Composition - Cameron University 2007
  • Award for Outstanding Didactic Achievement - Great Plains Tech Center 2016
  • DOT certified specimen collector and Breath Alcohol Technician/trainer

References

Chad Helwig, Owner/Operator, Chick-fil-A, 5189 DeZavala Rd., San Antonio, TX, 78249, 580-678-8387 Kelly Smith, M. Ed., R.T. (R), Radiologic Technology Instructor, Great Plains Technology Center, 4500 S.W. Lee Blvd., Lawton, OK, 73505, 580-917-1818 Rubi Litteral APRN-CNP, Director of Clinical Education, Xpress Wellness Urgent Care, 701 Cedar Lake Blvd. Ste. 120, Oklahoma City, OK, 73114, 405-574-6994

Timeline

Area Manager

Xpress Wellness Urgent Care
02.2021 - Current

Radiology Services Manager

Xpress Wellness Urgent Care
08.2016 - Current

Radiologic Technologist

Duncan Orthopaedics
06.2016 - 07.2016

Radiologic Technologist Assistant

Duncan Regional Hospital (DRH)
05.2015 - 05.2016

Director (Manager)

Chick-fil-A Cache RD FSU
06.2006 - 06.2016

Biology -

Cameron University

High School Diploma: General Studies -

March Mountain High School

Associate of Applied Science: Radiologic Technology -

Western Oklahoma State College

Radiologic Technology (2 year accredited educational program certificate) -

Great Plains Technology Center

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Renee Archer