Summary
Overview
Work History
Education
Skills
Timeline
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Renee Atkins

Rock Spring,GA

Summary

Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.

Overview

12
12
years of professional experience

Work History

Retail Affairs Representative

McKee Foods
03.2017 - Current
  • Answered 20+ calls daily in call center style office
  • Using Outlook email answered and relayed store needs for more product to the Independent wholesale distributor through the Field Sales Organization
  • Averaged 80-100 cases daily using software Emplifi to record and track selling to stores through independent wholesale distributors
  • Working with 30+ chain stores to ensure they receive product in a timely manner
  • Work with various levels of management and ownership with retail stores
  • Used various software such as MS Office, Emplifi Customer Service Software, AS-400 style software called PRPD, reporting software Incorta, Workday, LivePro
  • Work in partnership with other departments such as Sales, Marketing, Accounts Receivable & IT

Refund Specialist, Customer Service Representative

BenchMark Physical Therapy
08.2013 - 03.2017
  • Processed refund requests efficiently, ensuring compliance with company policies and customer satisfaction.
  • Collaborated with cross-functional teams to streamline communication regarding refund statuses.
  • Developed training materials for new team members
  • Reviewed and resolved complex refund issues, enhancing overall operational efficiency.
  • Call Center environment with 60+ calls daily to assist callers with their therapy billing
  • Maintained health insurance compliance during all processes
  • Utilized advanced Excel skills for organizing large datasets pertaining to refunds processed, enabling quick retrieval of relevant information when needed
  • Prevented delays and claim denials by correcting information prior to submission.
  • Delivered timely information to insurance representatives to resolve common and complex issues.
  • Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
  • Provided excellent customer service, addressing concerns promptly and professionally to maintain high levels of satisfaction
  • Adhered strictly to data privacy regulations while handling sensitive customer information during the refund process, minimizing potential risks or breaches

Education

Associate of Science - Medical Office Management

Virginia College
Chattanooga, TN

Associate of Applied Science - Management, Supervisory & Development

Georgia Northwestern Technical College
Rock Spring, GA

Skills

  • Customer support

  • Goal-oriented mindset

  • Data entry proficiency

  • Client relationship building

  • Records management

  • Telephone reception

  • Sales support

  • Account servicing

  • Business growth and retention

  • Active listening

  • Written communication

Timeline

Retail Affairs Representative

McKee Foods
03.2017 - Current

Refund Specialist, Customer Service Representative

BenchMark Physical Therapy
08.2013 - 03.2017

Associate of Science - Medical Office Management

Virginia College

Associate of Applied Science - Management, Supervisory & Development

Georgia Northwestern Technical College

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Renee Atkins