Renee Augusta Perry

Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, and cultivating partnerships.

• Atlantic Aviation, CSR, San Jose, CA, 05/01/22, 06/01/23, Customer Service, Admin duties, Schedule hotel and rental car reservations for inbound and outbound crew., Send catering requests to preferred caterer per Flight Attendants specifications., Provide customers with professional service and assistance as needed., Work closely with line service personnel, pilots, and Flight Attendants, ensuring all customer service needs have been met., Process customer purchases, and fuel transactions., Create trips in Jetstream by receiving trip information thru Ops emails, phone calls, or directly from pilots in person., Picking up or dropping off crew to/from their hotel, or to/from the airport terminal.
• Natasha's Attic, Sales Associate, San Jose, CA, 12/01/16, 03/01/20, Customer Service, Cash Register, Inventory, Provide customers with professional service and assistance as needed., Worked in a fast paced and often high stress environment., Processed customer costume returns., Work the register with excellent accuracy., Work closely with all employees and management., Excelled at Customer Service to all customers, including several high-end clients.
• Cinderella Sisters, House Cleaning/Janitorial, San Jose, CA, 11/01/09, 12/01/16, Customer Service/House cleaning, Booked appointments and managed employee schedules., Provided quotes for house cleaning and janitorial jobs., Accounts receivable and did bank drops., Inventoried cleaning supplies and ordered necessary replacements., Assisted with house cleaning as needed.
• City of San Jose, Rec. Leader/Site Coordinator, San Jose, CA, 11/01/05, 08/01/09, Managed 5+ recreation leaders, Managed and coordinated outside vendors for children's activities., Organized group activities for elementary aged children. (Kindergarten thru fifth grade)., Created an effective homework environment for children to complete their work., Met with parents, teachers, and the principle on a regular basis to exchange ideas., Filled in for recreation leaders whenever we were shorthanded.
• Sun Trips, Reservation Specialist, San Jose, CA, 01/01/02, 11/01/05, Booked/modified custom Hawaiian, Mexican, and Azores vacation packages using Sabre software., Processed payments for vacations booked., Handled any conflicts or complaints with professionalism.

• Excellent Customer Service
• Excellent communication skills
• Detailed Oriented
• Hard-Worker
• Self- Motivated
• Problem Solver
• Organized
• Positive Personality/Team Player

Available Upon Request

• Renee Augusta Perry Life Insurance license for the state of Hawaii