Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Renee Bagneris

Houston,TX

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty . Skilled in problem-solving and active listening, adept at managing high-stress situations and resolving conflicts with professionalism. Experienced in CRM systems, demonstrating strong computer literacy and communication skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

MTM Transportation
08.2023 - Current
  • Scheduling transportation for medical and non-medical
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answer 50 plus calls daily

Customer Service Representative

Iqor
11.2021 - 12.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Assisting customer that needed to start, stop or transfer utility services
  • Answering 50 plus calls daily

Recruiter

Tobias Solutions Staffing
10.2017 - 03.2020
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Filed over 30 applications for hire daily

Education

High School Diploma -

John F. Kennedy High School
New Orleans, LA
05-2001

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Literacy
  • Communication skills
  • Data Entry
  • CRM Experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

MTM Transportation
08.2023 - Current

Customer Service Representative

Iqor
11.2021 - 12.2022

Recruiter

Tobias Solutions Staffing
10.2017 - 03.2020

High School Diploma -

John F. Kennedy High School
Renee Bagneris