Summary
Overview
Work History
Education
Skills
Timeline
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Renee Beaudry

Chicago,IL

Summary

Dynamic Senior Customer Success Manager with a proven track record in managing mid size to enterprise level accounts. Expert in client onboarding and strategic planning. Excelling in relationship management and customer advocacy, driving account growth through data-driven decision making. Passionate about enhancing customer experiences and maximizing value.

Overview

9
9
years of professional experience

Work History

Senior Customer Success Manager -Key Accounts

Paro.AI
Chicago, Illinois
08.2021 - Current
  • Promoted twice within Paro.AI (at this time) based on exceeding expectations in my role.
  • Onboard our most strategic and high value clients to drive adoption across stakeholders and build account plans and roadmaps.
  • Develop a relationship as a trusted advisor to ensure clients are realizing full value.
  • Act as the voice of the customer to gather feedback, identify areas for improvement in the customer experience and the platform and work cross functionally to evolve and iterate the customer onboarding strategy and mange retention.
  • Conduct monthly and quarterly business reviews with key stakeholders to measure KPIs and progress on the account plan.
  • Partner with the sales team to identify cross sell and expansion opportunities.
  • Sever as a mentor to other members of the CS organization.

Senior Customer Success Manager

ADESA
Chicago, Illinois
04.2021 - 08.2025
  • Actively identify opportunities for growth within existing accounts through additional offerings based on individual needs identified during conversations with clients.
  • Developed relationships with key decision makers at target accounts in order to increase renewal rates and usage.
  • Provided guidance on how to use the software product in order to demonstrate value and best use features of the platform to maximize their business goals.
  • Analyzed customer data to identify trends in usage patterns and behaviors of key stakeholders.
  • Collaborated with sales teams to develop strategies for upselling and cross-selling products and services.
  • Worked closely with marketing teams to create targeted campaigns aimed at increasing customer engagement levels.

Senior Account Manager

TradeRev
Chicago, Illinois
08.2018 - 02.2020
  • Oversaw multiple accounts in our largest sales region- this included onboarding, managing relationships and ensuring customer retention.
  • Negotiated contracts with clients.
  • Conducted regular meetings with clients.
  • Developed promotional campaigns tailored to each individual client's needs.
  • Utilized job-related software to track customer order details, accept payments and update accounts.
  • Gathered feedback from clients regarding product quality and overall satisfaction levels.
  • Coordinated closely with colleagues across multiple departments when launching new products or services into an existing account base.

Account Manager

Hays Recruitment
Chicago, Illinois
07.2016 - 08.2018
  • Identify and engage with potential clients, focused on tech firms, to drive new business opportunities.
  • Schedule and present in weekly/monthly client meetings.
  • Maintain organized records of sales actives, client interactions and the clients project specifications.
  • Hit or exceed target KPIs.

Education

Bachelor of Arts -

Central Michigan University
Mount Pleasant, MI

Skills

  • Client onboarding
  • Strategic planning
  • Relationship management
  • Customer retention
  • Account growth
  • Customer advocacy
  • Data-driven decision making
  • Upselling strategies
  • Salesforce proficiency

Timeline

Senior Customer Success Manager -Key Accounts

Paro.AI
08.2021 - Current

Senior Customer Success Manager

ADESA
04.2021 - 08.2025

Senior Account Manager

TradeRev
08.2018 - 02.2020

Account Manager

Hays Recruitment
07.2016 - 08.2018

Bachelor of Arts -

Central Michigan University

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