Senior Customer Success Manager -Key Accounts
Paro.AI
2021 - 2025 (4 education.years_Label)
Hi, I’m
Renee Beaudry
Chicago,IL
Summary
Senior Customer Success Manager with a proven track record in managing mid size to enterprise level accounts. Expert in client onboarding and strategic planning. Excelling in relationship management and customer advocacy, driving account growth through data-driven decision making. Passionate about enhancing customer experiences and maximizing value. Excellent in organization and presentation leading skills. Experience in financial services/Fintech.
Preference for start up environments where I can have a high impact role and help develop SOPs. Ideally a founding member or a mentorship role while maintaining an individual contributor title.
Work History
Paro.AI
Senior Customer Success Manager -Key Accounts
2021 - 2025 (4 education.years_Label)
Job overview
- Promoted twice within Paro.AI based on exceeding expectations in my role.
- Onboard our most strategic and high value clients to drive adoption across stakeholders and build account plans and roadmaps.
- Develop a relationship as a trusted advisor to ensure clients are realizing full value.
- Build account plans and execute goals through proactive outreach and scheduling meetings.
- Act as the voice of the customer to gather feedback, identify areas for improvement in the customer experience and the platform and work cross functionally to evolve and iterate the customer onboarding strategy and mange retention.
- Conduct monthly and quarterly business reviews with key stakeholders to measure KPIs and ensure ROI.
- Identify cross sell and expansion opportunities.
- Serve as a mentor to other members of the CS organization.
ADESA
Senior Customer Success Manager
2021 - 2021
Job overview
- Actively identify opportunities for growth within existing accounts.
- Present additional service offerings after uncovering opportunities.
- Developed relationships with key decision makers at target accounts in order to expand, increase renewal rates and usage.
- Provided guidance on how to use the software in order to demonstrate value and best use features of the platform to maximize their business goals.
- Analyzed customer data to identify trends in usage patterns and behaviors of key stakeholders.
- Work closely with marketing teams to create targeted campaigns aimed at increasing customer engagement levels.
- Analyzed customer feedback to improve service offerings and address potential issues proactively.
TradeRev
Senior Account Manager
2018 - 2020 (2 education.years_Label)
Job overview
- Managed and grew multiple accounts in our largest sales region- this included onboarding, relationships building and ensuring customer retention and renewals.
- Negotiated contracts with clients.
- Conducted regular meetings with clients (QBRs.)
- Developed promotional campaigns tailored to each individual client's preference and growth strategy.
- Utilized proprietary software to track customer orders, accept payments and update accounts.
- Gathered feedback from clients regarding product quality and overall satisfaction levels.
- Coordinated closely with colleagues across multiple departments when launching new products or services within an existing account base.
Hays Recruitment
Account Manager
2016 - 2018 (2 education.years_Label)
Job overview
- Identify and engage with potential clients, focused on tech firms, to drive new business opportunities.
- Schedule meetings with new clients- hunt for new accounts.
- Present to C-level accounts to sign new business.
- Maintain organized records of sales activities, client interactions and the clients project specifications.
- Land and expand new accounts.
- Hit or exceed target KPIs.
Education
Central Michigan UniversityMount Pleasant, MI
Bachelor of Arts
Skills
- Client onboarding
- Strategic/account planning
- Relationship management
- Customer retention
- Account growth/Expansion
- Renewals
- Data-driven decision making
- Upselling strategies
- Customer advocacy
- CRMs and PM tools
- Leadership through mentorship
- Startups- fundraising
Timeline
Senior Customer Success Manager
ADESA
2021 - 2021
Senior Account Manager
TradeRev
2018 - 2020 (2 education.years_Label)
Account Manager
Hays Recruitment
2016 - 2018 (2 education.years_Label)
Central Michigan University
Bachelor of Arts