Renee Beckford-Smith
Lauderdale Lakes,FL
Summary
Dynamic professional with extensive experience at Lasco Distributors Limited, excelling in customer service and administrative support. Proven ability to build relationships and resolve conflicts effectively. Proficient in Microsoft Excel and event planning, consistently delivering organized reports and facilitating successful events. Committed to enhancing operational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Merchandising Administrative Assistant
Lasco Distributors Limited
08.2015 - 07.2022
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Managed database systems containing customer contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Compiled data from various sources into organized reports for review by management team.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Facilitated communication between different departments within the organization.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed office supplies inventory and placed orders when necessary.
- Processed invoices for payment using accounting software applications.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Merchandiser
Lasco Distributors Limited
06.2015 - 07.2015
- Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Provided feedback from customers regarding product selection, display, and pricing.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Provided training and support for new staff members in regards to merchandising operations.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
Customer Service/ Sales Representative
Zeng Supermarket
03.2009 - 01.2012
- Maintained records of customer interactions and transactions.
- Built sustainable relationships with customers through open communication.
- Educated customers on product features and benefits.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
Customer Service/Customer Sales Representative
V & R Clothing Store
02.2008 - 01.2009
- Answered customer inquiries regarding product features, availability, and pricing.
- Utilized problem-solving skills to resolve complex customer issues quickly.
- Responded to customer inquiries about products and services.
- Performed administrative tasks such as data entry, filing, and document preparation.
Education
High School Diploma -
Ascot High School
07-2007
Some College (No Degree) - Business Administration And Management
Distinction College
Some College (No Degree) - Vocational-Technical Education
School of Excellence
Skills
- Customer service
- CRM software
- Microsoft Excel
- Conflict resolution
- Event planning
- Relationship building
- Administrative support
- Payment processing
- Data entry proficiency
Languages
English
Professional
References
References available upon request.
Timeline
Merchandising Administrative Assistant
Lasco Distributors Limited
08.2015 - 07.2022
Merchandiser
Lasco Distributors Limited
06.2015 - 07.2015
Customer Service/ Sales Representative
Zeng Supermarket
03.2009 - 01.2012
Customer Service/Customer Sales Representative
V & R Clothing Store
02.2008 - 01.2009
High School Diploma -
Ascot High School
Some College (No Degree) - Business Administration And Management
Distinction College
Some College (No Degree) - Vocational-Technical Education
School of Excellence
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