Summary
Overview
Work History
Education
Skills
Timeline
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Renee Beebe

Wade,NC

Summary

Accomplished Senior Manager at Brightspeed, adept in operations planning and interpersonal communication. Spearheaded system integrations and process improvements, significantly enhancing operational efficiency. Renowned for fostering teamwork and collaboration, consistently exceeding performance targets. Proven track record in training development and problem-solving, ensuring seamless adoption of new technologies and methodologies at Lumen.

Overview

24
24
years of professional experience

Work History

Senior Manager, Technician Support Center

Brightspeed
01.2018 - Current
  • Established performance goals for my team and provided feedback on methods for reaching those milestones. This includes hands-on monitoring and making quick decisions to adapt to constant change.
  • Managed and introduced new Brightspeed systems, tools, and processes to achieve challenging objectives. This includes systems such as NOCVUE, BOSS, and Optius/ODIN.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees by learning and coming up with new ways to help employees learn complex material.
  • Collaborated closely with peers from other departments to drive organizational success jointly. This includes partnering with Field Operations and other internal business partners to develop processes and procedures.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment by learning the business from the ground up allowing me to best understand the needs of my employees and those we support.
  • Achieved operational excellence by streamlining processes and implementing best practices by asking questions to gain understanding and suggesting changes based on experience.
  • Consistently met or exceeded annual performance targets set by senior leadership each year.
  • Implemented and developed operational standards, policies and procedures. This includes employee center scheduling, attendance policies, center policies and designing how the center will handle new work.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Drove adoption of new technology solutions, modernizing operations and improving operational efficiency. This includes focus on new products such as Brightspeed Fiber and 4G. Working closely with IT to develop automation to support business needs.,
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members. Consistently support multiple organizations with escalations, questions, or concerns.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Supervisor of Operations

Lumen
01.2001 - 01.2018
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Established positive and effective communication among center staff and organization leaders, reducing miscommunications, and missed deadlines.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends. This included taking the lead through implementation of support for new products including Prism TV and the National CLEC Provisioning Department.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work. Considering the impact of changes on employees has been a key focus of mine.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration. Consistently ranked top of the Organization in employee satisfaction surveys.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Supervised operations staff and kept employees compliant with company policies and procedures. Ensuring coaching was documented and followed up on.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes. Being quick to recognize successes and providing a safe place for learning and mistakes that come as part of that journey.
  • Developed and implemented strategies to maximize customer satisfaction. Being willing to go above and beyond to ensure our technicians and our customers have what they need.

Education

Criminal Justice

University of North Carolina At Pembroke
Pembroke, NC

Skills

  • Operations Planning
  • Partnership Development
  • Teamwork and Collaboration
  • Process Improvement
  • Problem-Solving
  • Training and Development
  • Decision-Making
  • Multitasking
  • Managing Operations and Efficiency
  • Interpersonal Communication
  • Analytical Thinking

Timeline

Senior Manager, Technician Support Center

Brightspeed
01.2018 - Current

Supervisor of Operations

Lumen
01.2001 - 01.2018

Criminal Justice

University of North Carolina At Pembroke

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Renee Beebe