RENEE BENEDETTI
Littleton,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Office Coordinator
Upstream Rehabilitation
Denver, CO
10.2023 - 04.2024
- Created and maintained filing systems, both paper and electronic.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Greeted visitors and directed them to the appropriate area or person.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Provided administrative support for all departments in the organization as necessary.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Followed up with customer inquiries via phone or email promptly.
Administrative Coordinator
US Nursing
09.2021 - Current
- Manage Salesforce accounts of medical caretakers
- Recruit medical caretakers for contract positions
- Travel with HCP for on-site induction.
Customer Service
King Soopers
Littleton, CO
01.2018 - 06.2021
- Delivered fast and friendly service regarding questions and service complaints
- Explained promotions and special offers to customers
- Anticipated needs and resolved problems to keep customers happy
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
Hiring Recruiter/Field Representative
Hague Quality Water
Olathe, KS
08.2017 - 01.2018
- Referred unresolved customer grievances to designated departments for further investigation
- Processed payment transactions, maintaining focus on accuracy and proper record keeping
- Fostered timely resolution of account issues, communicating with members via telephone, email and chat
- Safeguarded member data and confidentiality, adhering to all regulatory and company security guidelines.
Member Services Representative
Sykes
Denver, CO
08.2016 - 08.2017
- Referred unresolved customer grievances to designated departments for further investigation
- Processed payment transactions, maintaining focus on accuracy and proper recordkeeping
- Fostered timely resolution of account issues, communicating with members via telephone, email and chat
- Safeguarded member data and confidentiality, adhering to all regulatory and company security guidelines.
Assistant
Apollo Insurance Group
Lee's Summit, MO
05.2015 - 08.2016
- Kept documents and reports organized and filed
- Resolved customer inquiries and addressed order problems
- Regularly fielded phone calls, set up meetings, and greeted visitors
- Minimized disruptions by personally handling basic phone calls + email correspondence.
Inbound Customer Service Representative
Convergys
Olathe, KS
01.2013 - 04.2015
- Assist Marketplace members with making monthly health insurance payments
- Answer phones and customer questions about their policy and policy limits
- Check claim filing statuses, educate on claims and payments made via the terms of their insurance policies
- Strict adherence to HIPAA and company privacy rules and regulations.
Education
High School Diploma -
Columbine High School
06.1995
Skills
- Customer And Client Relations
- Stress Management Computer Skills
- Active Listening Politeness
- Empathetic Research
- Friendly Demeanor Telephone Etiquette
- Patience Follow-Up
- Medical Office Management
- Patient Flow Management
- Medicare/Medicaid
- Medical Insurance
- Patient Care Advocacy
- Appointment Setting
- Relationship Development
- Business Administration
- Data Retrieval Systems
Timeline
Office Coordinator
Upstream Rehabilitation
10.2023 - 04.2024
Administrative Coordinator
US Nursing
09.2021 - Current
Customer Service
King Soopers
01.2018 - 06.2021
Hiring Recruiter/Field Representative
Hague Quality Water
08.2017 - 01.2018
Member Services Representative
Sykes
08.2016 - 08.2017
Assistant
Apollo Insurance Group
05.2015 - 08.2016
Inbound Customer Service Representative
Convergys
01.2013 - 04.2015
High School Diploma -
Columbine High School
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