Renee Berg-Selmanson
Grand Forks,ND
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
F & B Manager/Front of House Manager/Cook/Bartender
Hilton Garden Inn Hotel/UND
06.2021 - Current
- Enhanced customer satisfaction by implementing innovative food and beverage offerings.
- Streamlined operational processes for improved efficiency and reduced waste.
- Developed training programs for staff to increase product knowledge and enhance service quality.
- Collaborated with chefs to create seasonal menus that met diverse dietary needs and preferences.
- Managed inventory control, reducing spoilage and ensuring optimal stock levels at all times.
- Implemented cost-saving measures through strategic vendor negotiations and bulk purchasing.
- Led a team of servers, bartenders, and kitchen staff, fostering a positive work environment focused on teamwork and professionalism.
- Maintained strict adherence to health and safety regulations, resulting in consistently high inspection scores.
- Increased guest loyalty through attentive service, personalized recommendations, and consistent follow-up on feedback.
- Boosted revenue by developing targeted marketing campaigns for promotions and special events.
- Maximized sales opportunities with upselling techniques and well-timed menu suggestions based on customer preferences.
- Established strong relationships with local suppliers for access to fresh ingredients at competitive prices.
- Ensured cleanliness of dining area, bar stations, and kitchen facilities through regular inspections and staff training initiatives.
- Evaluated employee performance regularly through constructive feedback sessions designed to encourage growth.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Head Cook, Medication Aide, Activities
Good Samaritan Heritage Grove
12.2018 - 04.2022
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
- Developed new menu items for increased customer satisfaction and repeat business.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Created visually appealing plate presentations to enhance the overall dining experience for guests.
- Mentored junior cooks, providing guidance on culinary techniques and fostering professional growth within the team.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
Home Health Care Provider
Gladys C Berg
08.2017 - 12.2018
- Enhanced patient comfort by providing compassionate and attentive care.
- Ensured medication adherence for optimal health outcomes through accurate administration and careful monitoring.
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Developed individualized care plans in collaboration with healthcare professionals to address specific patient needs.
- Monitored vital signs and reported changes to medical staff, contributing to timely interventions and improved health outcomes.
- Facilitated seamless transitions between hospital and home settings by coordinating equipment delivery, therapy appointments, and follow-up care as needed.
- Improved patient mobility through targeted exercise programs designed in conjunction with physical therapists.
Dietary Supervisor/ Head Cook
Good Samaritan Heritage Grove
09.2013 - 08.2017
- Improved patient satisfaction by developing and implementing dietary plans tailored to individual needs.
- Enhanced kitchen efficiency by streamlining meal preparation processes and introducing time-saving techniques.
- Increased employee retention through effective training, mentoring, and performance evaluations of dietary staff members.
- Reduced food waste by implementing inventory control measures and optimizing food storage practices.
- Collaborated with healthcare professionals to create specialized diets for patients with specific medical conditions or nutritional requirements.
Owner Racers Bar LLC
Owner
05.2005 - 08.2014
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
Associate of Science - Hotel Restaurant And Intuitutional Managment
University of Minnesota - Crookston
Crookston, MNSkills
- Menu Development
- Catering Coordination
- Guest Relations
- Recipe Creation
- Sanitation Standards
- Food Preparation
- Restaurant Operations
- Hospitality Management
- Employee Scheduling
- Food Presentation
- Staff Training
- Problem Solving
- Upselling Techniques
- Alcohol Compliance
- Customer Service
- Health Regulations
References
References available upon request.
Timeline
F & B Manager/Front of House Manager/Cook/Bartender
Hilton Garden Inn Hotel/UND
06.2021 - Current
Head Cook, Medication Aide, Activities
Good Samaritan Heritage Grove
12.2018 - 04.2022
Home Health Care Provider
Gladys C Berg
08.2017 - 12.2018
Dietary Supervisor/ Head Cook
Good Samaritan Heritage Grove
09.2013 - 08.2017
Owner Racers Bar LLC
Owner
05.2005 - 08.2014
Associate of Science - Hotel Restaurant And Intuitutional Managment
University of Minnesota - Crookston
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