Renee Bever
Summersville,WV
Summary
Dynamic Millwork Sales Specialist at Lowe's Home Improvement with expertise in design consultation and consultative sales. Proven track record in managing multiple renovation projects, fostering strong client relationships, and driving sales growth through innovative strategies. Committed to delivering exceptional customer service while ensuring project quality and satisfaction.
Overview
8
8
years of professional experience
Work History
Millwork Sales Specialist
Lowes Home Improvment
03.2025 - Current
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
- Efficiently managed multiple projects simultaneously, ensuring all timelines were met without compromising quality or customer satisfaction levels.
- Conducted thorough site visits to assess client requirements and provide appropriate millwork recommendations based on space constraints and design preferences.
- Established long-term relationships with architects, interior designers, and other industry professionals to facilitate cross-referrals and collaborative opportunities.
Head Cashier
Lowes Home Improvment
03.2021 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Resolved escalated customer disputes with special actions such as discounts.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
Deli Manager
Foodland Grocery Store
09.2017 - 03.2021
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials on weekly basis.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
Education
High School Diploma -
Pigeon Forge High School
Pigeon Forge, TN05-2004
Skills
- Design consultation
- Sales strategy development
- Material sourcing
- Project estimation
- Contract preparation
- Warehouse safety
- Invoice preparation
- Upselling
- Product merchandising
- Special order management
- Consultative sales
- Renovation projects
- Friendly and helpful
- Customer service
Timeline
Millwork Sales Specialist
Lowes Home Improvment
03.2025 - Current
Head Cashier
Lowes Home Improvment
03.2021 - Current
Deli Manager
Foodland Grocery Store
09.2017 - 03.2021
High School Diploma -
Pigeon Forge High School
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