Renee Bifulco
New Port Richey,FL
Summary
Reliable and upbeat Store Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
27
27
years of professional experience
Work History
Sales Consultant, Interior Design
Hudson's Furniture And Mattress
03.2022 - Current
- Increased client satisfaction by providing personalized interior design consultations and recommendations.
- Developed long-lasting relationships with clients through exceptional customer service and follow-up communications.
- Expanded clientele base by actively participating in networking events and building connections within the industry.
- Enhanced company reputation with a strong commitment to quality, continually exceeding client expectations in every project.
- Streamlined project timelines through effective coordination with vendors, suppliers, and contractors.
- Delivered innovative design solutions that catered to individual client tastes while adhering to budget constraints.
- Collaborated closely with clients to determine their specific needs and preferences for each design project.
- Boosted sales revenue by identifying opportunities for upselling additional products and services during consultations.
- Conducted comprehensive site visits to assess space requirements and ensure accurate measurements for furniture placement and installation.
Delivery Courier
Door Dash
10.2021 - 03.2022
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Handled receipt, storage, identification and delivery of Food products for 50 clients per day
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
Store Manager
Surf Style Retail
01.2020 - 10.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Increased sales by 54% by ordering correct product for diverse cliental
Owner
R & Jayz Home Solutions LLC
09.2018 - 01.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Aligned branding initiatives and sales strategies with client goals.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Consulted with customers to assess needs and propose optimal solutions.
- Initiated Work with 4 different Property Management companies which increased sales by 50%
Team Leader Manager
Crossmark Retail Services
01.2016 - 09.2018
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training and development.
- Managed team of 10 people to reset all planograms in 12 different locations
Business Owner
A-Abate Appliance And Repair LLC
04.2013 - 08.2016
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Managed over 50 calls per day increased sales by 25%
- Put together realistic budgets based upon costs and fees for successfully operating business
- Verified parts and materials through audit inspections and independent checks
- Optimized team hiring, training and performance
- Built and deployed operational procedures, training programs and administrative systems to handle needs
- Capitalized on social media platforms to increase market awareness and recruit sales agents
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports
Store Manager District Trainer
Big Lots Stores, Inc.
08.1997 - 04.2013
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Prepared annual budget, scheduled expenditures, and analyzed variances.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Delivered new employee onboarding and training sessions to their District Manager,
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Drove sales and planned promotional and local store marketing activities.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Managed all exempt employee coaching, training and performance improvement actions.
- Trained new hires to perform cross-training exercises with experienced workers.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Supervised and effectively trained 150 employees to decrease process lags and boost productivity
- Decreased shrinkage from 3% down to 1.4% in one year.
Education
No Degree - Computer Applications
Florida Technical College
Auburndale, FLSkills
- Financial Statement Review
- Customer Service Management
- Staff Scheduling
- Cost Reduction
- Performance Assessment
- Sales Promotion
- Business Leadership
- Goal Setting
- Team Leadership
- Budget Control
- Space Planning
- Sales Strategy Development
Accomplishments
- Supervised team of 30 staff members.
- Achieved the District Trainer Position through effectively training new Managers within our district. I trained newly hired managers for three District Managers.
- Achieved the Pillar of Excellence award by running my store with accuracy and efficiency while training others. The VP of the company held his Regional Manager's Meeting at my Location to show others what the stores should look like daily.
Timeline
Sales Consultant, Interior Design
Hudson's Furniture And Mattress
03.2022 - Current
Delivery Courier
Door Dash
10.2021 - 03.2022
Store Manager
Surf Style Retail
01.2020 - 10.2021
Owner
R & Jayz Home Solutions LLC
09.2018 - 01.2020
Team Leader Manager
Crossmark Retail Services
01.2016 - 09.2018
Business Owner
A-Abate Appliance And Repair LLC
04.2013 - 08.2016
Store Manager District Trainer
Big Lots Stores, Inc.
08.1997 - 04.2013
No Degree - Computer Applications
Florida Technical College
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