Renee Blake
Boston,MA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
12
12
years of professional experience
Work History
Transcript Coordinator I - 39.5 Hours/week
Massachusetts Trial Courts – Office of Language Access and Court Records
2022.01 - Current
- Spearhead the assignment and oversight of transcription production, providing direct support to approved court transcribers
- Monitor all aspects of the transcription process to ensure fair and consistent application of all relevant statutes, regulations, and standards, maintaining a comprehensive understanding of current policies and regulations governing uniform transcription standards
- Review and verify the accuracy of completed transcripts for compliance with uniform standards, approving or denying transcription based on adherence
- Identify operational problems and recommend solutions, including proposing changes to existing policies, procedures, and forms, or developing new ones
- Maintain and update a detailed log of approximately 400+ transcript orders received by the Office of Transcription Services, ensuring accurate monthly statistics and data logging
- Assist litigants and pro se applicants in requesting transcripts, providing guidance on processing instructions and necessary forms, ensuring proactive communication and collaboration between court transcribers and requesters
- Lead recruitment efforts to support the expansion of the Office of Transcription Services by screening applicants, conducting interviews, and assisting hiring managers in identifying top talent, streamlining the recruitment process for efficient candidate selection and onboarding
- Facilitate the integration of summer interns into daily office operations, guiding them through tasks such as docket retrieval and transcript order prioritization, enhancing leadership and mentorship skills, and becoming the primary point of contact for interns.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Associate Probation Officer I - 39.5 Hours/week
Massachusetts Trial Courts – Boston Municipal Court South Boston Division
2021.05 - 2022.01
- Facilitated courtroom duties, preparing, and delivering interpretations of defendants' criminal records, case histories, dispositions, and knowledge of programs
- Performed all assigned duties related to cases scheduled for court appearances, documenting court dispositions and orders
- Verified compliance with court orders, including community service, payments, program referrals, and collateral contacts, while documenting and following up on probationers' compliance with court-mandated conditions
- Enforced all court orders by making follow-up calls and scheduling visits to ensure probationers complied with court-mandated orders, including program completions and community service hours
- Monitored, investigated, and supervised compliance with Pre-Trial probation, administrative probation, and CWOF cases – prepared and filed complaints for cases in contempt
- Reviewed, signed, and implemented probation conditions, with oversight from Probation Officer II/(F)ACPO/CPO
- Conducted pre-trial intakes, interviews, and investigations for defendants in custody and on bail, ensuring thorough documentation and adherence to procedural standard
- Managed a case load of approximately 150 probationers.
- Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Wrote progress reports and testified under oath at court hearings.
- Evaluated people on probation to determine best course of rehabilitation.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of community corrections.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
Social Worker II - 39.5 Hours/week
Department of Families and Children
2021.01 - 2021.05
- Assessed, evaluated, and managed initial and ongoing case needs for children and family services
- Developed, updated, and implemented strength-based service plans, including risk assessments, safety plans, and goals for children in care or custody
- Ensured compliance with agency and regulatory requirements through meticulous documentation
- Conducted home and foster care visits, facilitating transportation to health and social services appointments as needed
- Maintained proactive communication with DCF staff and other stakeholders, initiating court proceedings when necessary
- Empowered families to commit stably to children through counseling, coordinating visits with biological parents, guardians, and relatives, and ensuring access to necessary support services
- Participated in weekly supervision, staff meetings, in-service training, and team meetings to enhance professional development and collaboration
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Sessions Clerk II - 39.5 Hours/week
Massachusetts Trial Courts – Boston Municipal Court Roxbury Division
2018.06 - 2020.12
- Managed and operated Boston Municipal Court, ensuring seamless day-to-day operations
- Corresponded with various departments to address inquiries from the public, litigants, and attorneys regarding judicial matters
- Organized and distributed case files to appropriate clerks for processing, maintaining meticulous case management for over 200 cases daily.
- Initiated new complaints and criminal dockets using Mass Courts systems, ensuring accurate legal information entry
- Recorded case dispositions and court orders with meticulous attention to detail, including the preparation and issuance of court orders such as probation, warrants, and summonses
- Administered oaths and provided necessary directions to parties, ensuring procedural integrity
- Aided in case management, coordinating with judges on scheduling, calendar size, and special calendar creation, resolving conflicts, coordinating continuances, and assessing case readiness
- Collected bills payable to the court and supported other initiatives depending on court order
- Researched legal cases and prepares documentation such as legal reports, memoranda, court orders, and judgments
- Managed trial and hearing schedules, maintained custody of trial papers and exhibits, ensuring their security and integrity.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Assistant Program Manager - 30 Hours/week
South Street Youth Center
2018.09 - 2020.01
- Developed and implemented needs-based programs for youth, focusing on academics, athletics, arts, and recreation
- Researched, secured, and managed funding for projects and programs through community awareness, fundraising activities, and events, including grant writing
- Organized and oversaw event budgets and fundraising meetings
- Managed event communications through media relations
- Mentored youth one-on-one, fostering personal, emotional, and social skill development through coaching and positive behavior modeling
- Facilitated workshops and training sessions for youth on leadership and life skills
- Coordinated outreach efforts to raise awareness about the program''s offerings within the community or target audience groups.
- Fostered a culture of continuous improvement by encouraging team members to share feedback openly about their experiences working on the program''s projects.
- Developed effective relationships with stakeholders to ensure alignment of goals and expectations for program success.
Case Specialist I - 39.5 Hours/week
Massachusetts Trial Courts – Suffolk Superior Court
2017.07 - 2018.06
- Implemented clerical procedures in courtrooms, ensuring strict adherence to policies and procedures
- Managed comprehensive court records, including collection of fees and processing transactions
- Organized and prepared dockets and case calendars, facilitating efficient trial scheduling
- Reviewed legal documents for compliance with statutory requirements and court procedures
- Provided clear explanations of trial procedures and forms to parties involved in litigation
- Gathered and organized essential information for judges, attorneys, and litigants
- Delivered customer service to attorneys, litigants, law enforcement personnel, and public
- Performed general case intake duties, including receiving, docketing, and filing court papers
- Handled cashiering duties, validated case payments, and maintained statistical data on case processing activities
- Prepared orders, documents, and correspondence using detailed knowledge of statutes and court procedures.
- Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
Passport Associate II (GS-0967-08) - 40 Hours/week
CGI Federal Boston Passport Agency
2016.01 - 2017.07
- Managed passport applications, providing comprehensive documentation support and ensuring adherence to strict regulations
- Conducted quality control checks on passport books, utilizing TDIS-PD and PRISM systems for document batch creation and imaging
- Operated high-speed scanning equipment for efficient mail processing, including sorting, metering, and mailing of envelopes with accurate passport and supporting documents
- Archived files systematically for storage and retrieval purposes, maintaining organizational efficiency
- Interfaced with passport applicants at Information and Will-Call counters, scheduling appointments and reviewing applications, photos, and IDs for completeness and compliance with passport requirements
- Conducted passport book printing and meticulous quality reviews prior to distribution to applicants, ensuring accuracy and adherence to standards
- Managed refund and reimbursement requests, processing credit card payments and ensuring accuracy in transaction reporting
- Assisted in training Acceptance Agents by preparing materials, conducting sessions, and facilitating office tours to maintain high standards of service
- Cataloged electronic records of passport acceptance facilities and maintained detailed documentation in SharePoint for undeliverable mail items and application discrepancies.
- Ensured accurate issuance of passports by conducting thorough reviews of applicant documentation and verifying personal information.
- Assisted applicants in resolving discrepancies on their forms, minimizing delays in the application process.
- Trained new Passport Associates in proper procedures, contributing to overall team efficiency and effectiveness.
- Participated in regular quality assurance checks to uphold high standards for passport issuance accuracy and timeliness.
- Managed a high volume of daily passport applications, consistently meeting deadlines under pressure.
Front Desk Coordinator - 24 Hours/week
Massachusetts General Hospital
2012.09 - 2016.08
- Managed front desk operations, greeted, and assisted patients, families, and visitors with welcoming and professional demeanor
- Scheduled appointments and coordinated patient check-ins and check-outs, ensuring efficient and smooth workflow
- Answered and directed phone calls, providing accurate information and addressing inquiries promptly
- Maintained patient records, ensuring confidentiality and compliance with HIPAA regulations
- Coordinated with medical staff to facilitate communication and ensure timely patient care
- Managed office supplies and maintained tidy and organized front desk area
- Assisted with administrative tasks such as filing, data entry, and generating reports
- Provided exceptional customer service, addressing patient concerns and resolving issues effectively
- Assisted in onboarding new staff by providing training on front desk procedures and protocols.
Education
Masters in business with a Concentration in Human Resources -
Fitchburg State University
Fitchburg, MA07.2021
Bachelor of Art in Criminal Justice and Criminology -
University of Massachusetts Boston
Boston, MA06.2017
Associate in arts in General Studies -
Quinsigamond Community College
Worcester, MA01.2014
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Document Management
- Recordkeeping
- Process Improvement
- Schedule Management
- Administrative Leadership
- Analytical Thinking
- Risk Assessment
- Database entry
- Prioritization
Websites
References
- Corey Stallings, 617-777-8768
- Michael Beaulieu, 617-780-9562
- Ann Marie Dube, 617-268-9292
Timeline
Transcript Coordinator I - 39.5 Hours/week
Massachusetts Trial Courts – Office of Language Access and Court Records
2022.01 - Current
Associate Probation Officer I - 39.5 Hours/week
Massachusetts Trial Courts – Boston Municipal Court South Boston Division
2021.05 - 2022.01
Social Worker II - 39.5 Hours/week
Department of Families and Children
2021.01 - 2021.05
Assistant Program Manager - 30 Hours/week
South Street Youth Center
2018.09 - 2020.01
Sessions Clerk II - 39.5 Hours/week
Massachusetts Trial Courts – Boston Municipal Court Roxbury Division
2018.06 - 2020.12
Case Specialist I - 39.5 Hours/week
Massachusetts Trial Courts – Suffolk Superior Court
2017.07 - 2018.06
Passport Associate II (GS-0967-08) - 40 Hours/week
CGI Federal Boston Passport Agency
2016.01 - 2017.07
Front Desk Coordinator - 24 Hours/week
Massachusetts General Hospital
2012.09 - 2016.08
Masters in business with a Concentration in Human Resources -
Fitchburg State University
Bachelor of Art in Criminal Justice and Criminology -
University of Massachusetts Boston
Associate in arts in General Studies -
Quinsigamond Community College
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