Renee Bogosian
Whittier,CA
Summary
Dynamic business professional with extensive experience at Bank of America, excelling in client relations and operations management. Proven track record in driving revenue growth and enhancing customer satisfaction through strategic initiatives and effective communication. Skilled in cross-functional team coordination and project management, consistently delivering results that exceed expectations. customer services expert and bringing new business into bank and also worked with alliance partners
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr Business Specialist in Sales and Service
Bank of America
10.2017 - 04.2025
- Analyzed customer accounts to identify needs and recommend appropriate banking solutions.
- Developed training materials to enhance staff knowledge of financial products and services.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Managed client relationships, ensuring satisfaction through effective communication and problem resolution.
- Implemented compliance protocols, reducing risk and enhancing operational integrity across departments.
Business Development Manager
Wells Fargo & Company
01.2013 - 02.2016
- Developed and executed strategic business plans to enhance market presence and drive revenue growth.
- Built and maintained relationships with key clients, resulting in increased customer loyalty and retention.
- Conducted market research to identify new business opportunities and emerging trends within the industry.
- Collaborated with cross-functional teams to align product offerings with client needs and preferences.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Branch Manager
Wells Fargo, NA
05.2007 - 01.2013
- Led branch operations, ensuring compliance with industry regulations and company policies.
- Developed strategic sales initiatives, resulting in increased market share and customer retention.
- Managed team performance through regular coaching, training sessions, and performance evaluations.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Assistant Branch Manager
Wells Fargo, NA
04.2006 - 05.2007
- Supervised daily branch operations to ensure compliance with policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Analyzed branch performance metrics to identify areas for improvement and implement solutions.
- Developed and executed strategic plans to increase branch profitability and customer satisfaction.
Education
No Degree - Business Administration And Management
Wells Fargo Business Academy
El Monte, CA01-2010
No Degree -
Wells Fargo Manager Academy
Los Angles Ca 05-2008
Associate of Science - Business Administration And Management
Cerritos College
Norwalk, CA05-1990
Skills
- Client relations
- Operations management
- Client engagement
- Cross-functional team coordination
- Sales management
- Influencing skills
- Corporate communications
- Industry networking
- Product management
- Pricing strategy
- Project management experience
Accomplishments
- Supervised team of 27 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- CBC - Certified Business Consultant
- Manager , Wells Fargo N.A.
- Customer Training -
- CPM - Certified Professional Manager
Timeline
Sr Business Specialist in Sales and Service
Bank of America
10.2017 - 04.2025
Business Development Manager
Wells Fargo & Company
01.2013 - 02.2016
Branch Manager
Wells Fargo, NA
05.2007 - 01.2013
Assistant Branch Manager
Wells Fargo, NA
04.2006 - 05.2007
No Degree - Business Administration And Management
Wells Fargo Business Academy
No Degree -
Wells Fargo Manager Academy
Associate of Science - Business Administration And Management
Cerritos College
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