Renee Bond-Smith

Professional Experience

Senior Recruiter
Elwood Staffing – Horn Lake, MS | November 2022 – Present

• Manage full-cycle recruitment, including talent sourcing, screening, and placement.
• Conduct intake meetings with clients to establish qualification criteria and hiring expectations.
• Develop and post job ads across multiple platforms to attract top talent.
• Maintain consistent communication with clients and employees to ensure seamless operations.
• Successfully filled key roles, improving client satisfaction and strengthening relationships.
• Accurately complete all payroll for each associate in a timely manner. Answer all payroll questions and investigate any employee that may have inaccurate pay or hours.

Driver Manager/Dispatcher
CI Transportation – Nesbit, MS | April 2019 – Present

• Supervise all driver-related operations, ensuring compliance with FMCSA regulations.
• Coordinate with load planners and customer service to guarantee timely deliveries.
• Manage schedules, vacation planning, and performance reviews for assigned drivers.
• Proactively monitor and address service issues, minimizing delivery failures.
• Collaborate with maintenance teams to ensure proper fleet management.

Lead Operations Representative
Mallory Alexander International Logistics – Memphis, TN | August 2014 – September 2019

• Oversaw outbound transportation, ensuring accurate and timely shipments.
• Maintained cost control by organizing efficient transport solutions.
• Built strong relationships with shippers and carriers, driving repeat business.
• Utilized negotiation skills to manage contracts, freight rates, and broker services.

Administrative Assistant / Senior Dispatcher
Fullen Transportation – Memphis, TN | May 2005 – August 2018

• Managed office tasks including scheduling, reporting, and communications.
• Dispatched drivers, ensuring smooth coordination with clients and brokers.
• Maintained excellent relationships with clients to expand business opportunities.
• Monitored deliveries, ensuring completion with accurate documentation.

Shipping Supervisor
PFS Web – Memphis, TN | March 2003 – May 2005

• Supervised a team of four, handling administrative duties and office operations.
• Managed over 100 daily calls and emails, ensuring customer inquiries were resolved.
• Ensured timely shipment of confirmed orders while maintaining accurate records.

Customer Service Representative
Aaron’s Sales & Lease – Memphis, TN | August 1998 – March 2003

• Delivered exceptional customer service through in-person, phone, and written communication.
• Managed account status inquiries and resolved customer concerns efficiently.
• Processed payments and managed cash handling at closing.

Education
High School Diploma in Early Childhood Education
University of Mississippi – Oxford, MS | 2009 – 2010

Certifications

• Broker License – August 2008

Key Skills

• Recruitment & Talent Acquisition
• Logistics & Supply Chain Management
• Customer Service & Client Relations
• Scheduling & Dispatching
• Problem-Solving & Critical Thinking
• Performance Management & Team Leadership
• Communication & Negotiation Skills
• Billing, Collections & Call Center Operations

Awards & Achievements

• Broker of the Month – July 2013Highest number of new customers booked
  Led team in achieving the highest number of loads booked in a year

Additional Information
Proven ability to work independently and efficiently in fast-paced environments. Quick learner with strong adaptability and a proactive approach to overcoming challenges.