Renee Bourbeau
Poughkeepsie,NY
Summary
Dynamic Front Desk Medical Receptionist at Hudson Valley Eye Surgeons, skilled in patient scheduling and insurance verification. Enhanced patient satisfaction through exceptional customer service and efficient check-in management. Proven ability to maintain HIPAA compliance while managing high call volumes, ensuring a welcoming atmosphere and streamlined operations in a fast-paced medical environment.
Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.
Hardworking Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
8
8
years of professional experience
Work History
Front Desk Medical Receptionist
Hudson Valley Eye Surgeons
07.2023 - 01.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for up to 60 patients per day via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
Administrative Assistant
Premier Pediatrics
04.2019 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to 7 Doctors and 20 staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified coverage for up to 20 insurance plans to prepare for upcoming patient appointments.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used EMR software to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Supportive Residential Coach DSP
Abilities First
02.2017 - 04.2019
- Coached residents through personal challenges or setbacks, providing emotional support and guidance on effective coping strategies.
- Provided ongoing support for residents during the transition to independent living or other housing options.
- Supported families in understanding their loved ones'' progress within the residential program through regular communication updates.
- Coordinated recreational activities that promoted social interaction among residents while fostering a sense of belonging within the home environment.
- Promoted a safe and supportive environment by enforcing house rules, maintaining cleanliness standards, and addressing any issues promptly.
- Acted as a liaison between residents and external agencies such as healthcare providers or social services organizations to address specific concerns or facilitate referrals when needed.
- Assisted residents in developing essential life skills such as budgeting, time management, meal planning, and personal hygiene practices.
- Managed challenging behaviors effectively using de-escalation techniques and implementing appropriate interventions when necessary.
- Maintained detailed documentation of residents'' progress towards their goals for regular review with supervisory staff.
- Developed personalized plans for residents to achieve increased independence and self sufficiency.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
Associate of Applied Science - Business Management
Dutchess Community College
Poughkeepsie, NY05-1988
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Telephone etiquette
- Front desk operations
- Medical office administration
- EMR / EHR
- Medical charting
- Insurance verifications
- Customer service
- Adaptable and flexible
- Time management
- Data entry
- Administrative support
- Patient referral
Timeline
Front Desk Medical Receptionist
Hudson Valley Eye Surgeons
07.2023 - 01.2025
Administrative Assistant
Premier Pediatrics
04.2019 - 07.2023
Supportive Residential Coach DSP
Abilities First
02.2017 - 04.2019
Associate of Applied Science - Business Management
Dutchess Community College
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