Renee Bray
Addis,LA
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
Affordable Dentures & Implants
05.2023 - Current
- Implemented quality control systems that boosted overall product consistency and reliability.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Business Assistant
Oak Hills Dental Care
06.2022 - 03.2023
- Assisted in the resolution of client issues, demonstrating empathy and professionalism at all times.
- Ensured accuracy in data entry tasks, minimizing errors and ensuring complete record-keeping for clients'' accounts.
- Managed multiple tasks and met time-sensitive deadlines.
- Collaborated with colleagues to ensure smooth office operations and coordination of tasks.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
General Manager of Food Service
CEC Entertainment
05.2014 - 12.2021
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Education
MBA -
American InterContinental University
Schaumburg, IL03.2023
Bachelor of Healthcare Administration -
American InterContinental University
Schaumburg, IL12.2022
Skills
- Budget Development
- Client Account Management
- Negotiation
- MS Office
- Calendar Management
- Staff Development
- Staff hiring
- Management Team Building
- Delegating Work
- Financial Oversight
- Inventory Tracking and Management
- Training Management
Timeline
Operations Manager
Affordable Dentures & Implants
05.2023 - Current
Business Assistant
Oak Hills Dental Care
06.2022 - 03.2023
General Manager of Food Service
CEC Entertainment
05.2014 - 12.2021
MBA -
American InterContinental University
Bachelor of Healthcare Administration -
American InterContinental University
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