Renee Brown
Fremont,NE
Summary
Dynamic professional with a proven track record at Archbishop Bergan Catholic School, excelling in special education support and fostering relationship building. Leveraged data collection and interpersonal skills to enhance student learning outcomes. Achieved significant improvements in classroom engagement and student participation through innovative instructional strategies.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Paraprofessional
Archbishop Bergan Catholic School
08.2019 - Current
- Supported students with diverse learning needs by adapting instructional materials and techniques.
- Assisted students in understanding lessons by providing one-on-one support and clarification.
- Fostered a positive learning environment with engaging activities that encouraged student participation.
- Collaborated with teachers to implement classroom strategies, improving student behavior and engagement.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Monitored student safety during school outings, ensuring secure learning environment.
- Fostered positive learning environment, managing classroom behavior effectively.
- Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.
- Collaborated with school librarian to organize literacy events, encouraging love of reading.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Helped teachers manage bus loading and unloading.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Maintained and operated classroom equipment to maximize use and lifespan.
Program Manager
ENCOR Day Services
03.2020 - 08.2020
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Addressed stakeholder concerns with tailored solutions to enhance satisfaction.
- Built strong relationships with stakeholders for collaborative project success.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Identified program obstacles and communicated possible impacts to team.
- Built teams to address project goals and objectives for multiple projects.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Service Coordinator
State Of Nebraska - Department Of Health And Human Services
03.1986 - 01.2020
- Fostered a positive learning environment with engaging activities that encouraged student participation.
- Supported students with diverse learning needs by adapting instructional materials and techniques.
- Assisted students in understanding lessons by providing one-on-one support and clarification.
- Developed individualized learning plans for students to enhance comprehension and retention of material.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Streamlined service coordination processes for improved team productivity and response times.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Prepared reports on service performance metrics and key indicators for management review.
- Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
- Enhanced team efficiency by coordinating service schedules and reducing downtime between appointments.
- Conducted regular reviews of service processes, identifying and implementing efficiencies to reduce costs.
- Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
- Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
- Streamlined communication between service departments, ensuring timely updates and reducing errors.
- Supported introduction of new services, conducting market research and gathering initial customer feedback.
- Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.
- Implemented new scheduling system to optimize resource allocation and maximize service delivery.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
- Developed comprehensive service plans for clients, leading to improved satisfaction and retention.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
Sales Associate
JCPenney
10.1998 - 01.2007
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Worked to meet or exceed special targets for credit card applications, special donations and specific information.
Education
N/A - Developmental Psychology
Dana College
Blair, NEHigh School Diploma - Business
Archbishop Bergan Schools
Fremont05.1973
Skills
- Classroom organization
- Teacher assistance
- Student supervision
- Instructional support
- Teacher support and collaboration
- Student health and safety
- Small group instruction
- Emotional support
- Supervising student activities
- Disability awareness
- Individual student assistance
- Child development
- Clerical support
- Preparing instructional materials
- Elementary education
- Arts and crafts
- Social development and integration
- Enrichment activities
- Social support
- Social integration
- Storytelling
- Activity implementation
- Speech therapy support
- Friendly and outgoing
- Social-emotional support
- Safety
- Learning strategies
- Behavior management
- Helping students with special needs
- Small group and individual assistance
- Calm and patient demeanor
- Special education
- Effective communication
- CPR and first aid
- Social skills training
- Teaching assistance
- Conflict resolution techniques
Accomplishments
- Supported classroom teachers in implementing a developmentally-appropriate curriculum for a group of 16-20 students..
- Developed course plans aimed at meeting academic, intellectual and social needs of special needs individuals.
- Collaborated with up to 36 teams of up to 8 team members each in the development and implementation of Individual program plans.
- Achieved competency in completing up to 36 Individual Program Plans with accuracy and efficiency.
Affiliations
Member and Regent of the Catholic Daughter’s of the Americas.
Member of St. Patrick’s Women.
Member of St. Patrick’s Catholic Church.
Member of Bergan Booster Club.
Certification
I have certification in CPR and First Aid.
Timeline
Program Manager
ENCOR Day Services
03.2020 - 08.2020
Paraprofessional
Archbishop Bergan Catholic School
08.2019 - Current
Sales Associate
JCPenney
10.1998 - 01.2007
Service Coordinator
State Of Nebraska - Department Of Health And Human Services
03.1986 - 01.2020
I have certification in CPR and First Aid.
N/A - Developmental Psychology
Dana College
High School Diploma - Business
Archbishop Bergan Schools
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