Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Renee Bullinger

Cheyenne,WY

Summary

Detail-oriented Mortgage Loan Officer with 20+ years of experience. Adept at planning and working with clients for long periods of time. Committed to accuracy and financial success.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

PTO Volunteer

Gilchrist Elementary School
Cheyenne, WY
08.2009 - Current
  • Provided updates on the progress of various donation programs.
  • Organized and executed fundraising campaigns to generate donations.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
  • Generated thank you letters for all donations received.
  • Gathered feedback from donors regarding their experience with the organization.
  • Processed incoming donations in a timely manner according to organizational guidelines.
  • Developed strategies for increasing public awareness of donation opportunities.
  • Cultivated relationships with potential donors through phone calls, emails, and in-person visits.
  • Created promotional materials such as brochures and flyers to advertise donation opportunities.
  • Maintained donor records, ensuring accuracy and timeliness of data entry.
  • Organized materials delivery, space setup and donations for Gilchrist Elementary School Spring Market events.
  • Responded promptly to donor inquiries via email or telephone.
  • Analyzed data from previous fundraising efforts to identify areas for improvement.
  • Collaborated with others to discuss new opportunities.
  • Assisted with customer requests and answered questions to improve satisfaction.

Mortgage Loan Officer

FNBO
Cheyenne, WY
05.2022 - 12.2023
  • Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
  • Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
  • Informed customers of loan application requirements and deadlines.
  • Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
  • Informed customers of application deadlines, approvals and denials.
  • Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
  • Submitted applications to credit analysts.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Updated client account information and records in company databases.
  • Met with applicants to obtain information for loan applications and answer questions about loan process.
  • Gathered client debt, credit and income information to determine loan eligibility.
  • Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
  • Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Attended industry events and seminars in order to stay abreast of changes in the mortgage banking industry.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Conducted interviews with prospective clients to gather information regarding loan applications.
  • Educated customers on various aspects of mortgage financing options available.
  • Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
  • Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
  • Ensured compliance with all federal, state and local regulations related to mortgage lending.
  • Helped clients fill out loan applications and find ideal loan options.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Processed new loan applications in accordance with established guidelines.
  • Maintained current knowledge of secondary market trends, government programs and other available financing sources.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Leveraged Encompass and Core skills to input and compile data gathered from various sources.

Home Mortgage Consultant

Wells Fargo Home Mortgage
Cheyenne, WY
04.2015 - 05.2022
  • Met with applicants to obtain information for loan applications and answer questions about loan process.
  • Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
  • Prepared and submitted paperwork to lenders for approval of loans.
  • Informed customers of application deadlines, approvals and denials.
  • Ensured compliance with all federal and state laws governing mortgage lending activities.
  • Attended continuing education courses as required by law or company policy.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Helped clients fill out loan applications and find ideal loan options.
  • Provided detailed information regarding mortgage products, rates, and terms to customers.
  • Monitored progress of loans throughout the approval process and kept customers informed at each step.
  • Assisted customers in selecting the best mortgage product based on their individual needs and goals.
  • Maintained current knowledge of industry regulations, standards, and trends.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Developed relationships with real estate agents, builders, bankers, attorneys. to enhance business opportunities.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Participated in trade shows and other industry events as necessary.
  • Created marketing materials to promote mortgage services within the community.
  • Gathered client debt, credit and income information to determine loan eligibility.
  • Updated client account information and records in company databases.
  • Negotiated loan terms with underwriters on behalf of clients.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated with others to discuss new opportunities.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.

Education

Mortgage License - Mortgage

OnCourse Learning
Cheyenne, WY
12-2023

High School Diploma -

East High School
Cheyenne
05-1990

Some College (No Degree) - Science

University of Wyoming
Laramie

Skills

  • Communication
  • Relationship Building
  • Client Needs Assessments
  • Active Listening
  • Maintaining Client Records
  • Customer Service
  • Educational Programs
  • Application Processes
  • Microsoft Office
  • Problem-Solving
  • Document Management

Affiliations

  • Avid Reader
  • Gardening
  • Garage sale enthusiast

Certification

  • State of Wyoming Mortgage License

References

References available upon request.

Timeline

Mortgage Loan Officer

FNBO
05.2022 - 12.2023

Home Mortgage Consultant

Wells Fargo Home Mortgage
04.2015 - 05.2022

PTO Volunteer

Gilchrist Elementary School
08.2009 - Current

Mortgage License - Mortgage

OnCourse Learning

High School Diploma -

East High School

Some College (No Degree) - Science

University of Wyoming

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Renee Bullinger