Renee Burger
Leander,TX
Summary
Dedicated 911 Dispatcher offering 21 years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations.
Knowledgeable about dispatch procedures and policies. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls.
Well-versed in assessing extent of emergencies, as well as type of call and location of incident.
Experienced with the geography and streets of Georgetown.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Certified Advanced Emergency Telecommunications Officer offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems.
Works great under pressure and remains calm during emergencies. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and driven to work quickly and effectively on projects in all types of environments.
Enthusiastic emergency communications operator eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking Emergency Communications Supervisor position. Offering excellent communication and good judgment.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Emergency Communications Operator
City Of Georgetown Police Department
Georgetown, United States
02.2013 - Current
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Worked with citizens of Georgetown to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Developed team communications and information for meetings.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used CAD to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Improved operations through consistent hard work and dedication.
- Handled emergency and non emergency calls to address customer inquiries and concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in team-building activities to enhance working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
Police Communications Dispatcher
University Of Mississippi Ole Miss
Oxford, MS
12.2005 - 07.2012
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used computer aided dispatch to track and maintain case incident numbers and logs.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked with students, faculty, and visitors to understand needs and provide excellent service.
- Mentored new hires, resulting in stronger staff development.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved organizational filing systems for confidential records, resulting in improved accessibility and efficiency.
- Pre-screened resumes and participated in oral review boards prior to sending to chief of police for consideration.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Decreased training time by designing effective new training programs.
- Created and oversaw Communications training programs for operations.
Police Communications Dispatcher
City Of Leander - Police Department
Leander, TX
01.1991 - 12.1996
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Trained and mentored new dispatchers hired.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Coached new employees on administrative procedures, company policies and performance standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Arranged rapid office equipment repair and maintenance with vendors.
Education
No Degree - Social Psychology
University of Mississippi
University, MSGED -
Westwood High School
Austin, TX05.1988
Skills
- Excellent Communication
- Teamwork and Collaboration
- Critical Thinking
- Training and Development
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
Timeline
Senior Emergency Communications Operator
City Of Georgetown Police Department
02.2013 - Current
Police Communications Dispatcher
University Of Mississippi Ole Miss
12.2005 - 07.2012
Police Communications Dispatcher
City Of Leander - Police Department
01.1991 - 12.1996
No Degree - Social Psychology
University of Mississippi
GED -
Westwood High School
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