Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Manager on Duty/Co-Owner
The Professional Look Llc.
05.2009 - Current
Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Implemented cost-saving measures through careful budget planning and expense analysis to maximize profitability.
Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Negotiated contracts with vendors and suppliers, securing favorable terms to reduce overall operating costs.
Established team priorities, maintained schedules and monitored performance.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cashier/Manager on Duty
Value World
06.2005 - 08.2009
Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
Improved employee retention through robust training programs and ongoing performance evaluations.
Resolved customer complaints quickly to maintain customer satisfaction.
Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Quickly and accurately counted drawers at start and end of each shift.
Built positive relationships with customers to increase repeat business.
Cashier/Photo Developer
Walgreens
04.2004 - 01.2005
Increased workflow efficiency by maintaining and organizing the photo lab workspace.
Provided excellent customer service, addressing inquiries and resolving issues promptly and professionally.
Contributed to overall company success by meeting or exceeding monthly sales targets consistently.
Managed multiple high-priority projects simultaneously while maintaining strict attention to detail throughout the entire process from start-to-finish delivery.
Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
Performed opening and closing procedures to keep operations running smoothly.