RENEE BURNELL

Customer Service.

Part Time

• Supervised staff members, organized schedules and delegated tasks
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
• Processed payroll accurately ensuring all employees were paid on time
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
• Implemented and maintained company protocols to facilitate smooth daily activities
• Automated office operations for managing client correspondence, payment schedules and data communications
• Remained calm and professional in stressful circumstances and effectively diffused tense situations
• Delegated work to staff, setting priorities and goals