Renee Burton

Provide execeptional customer service to internal and external clients, responding to inquiries in a timely manner. Utilized excellent problem-solving skills to resolve complex issues quickly and efficiently. Organized large volumes of paperwork into neat, organized files for easy retrieval. Maintained accurate records of client information utilizing database systems. Updated databases regularly with new information as required. Provided necessary administrative support as needed. Answered incoming calls promptly and provided necessary assistance. Coordinated office operations and procedures to facilitate workflow and efficiency. Simplified office procedures to increase efficiency and productivity. Complied employee time, production, and payroll data from database.

• Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
• Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
• Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
• Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
• Processed injured workers claims according to the Bureau of Workers Compensation guidelines.
• Managed heavy workloads by prioritizing tasks according to urgency or importance.
• Applied knowledge of healthcare regulations, laws policies, procedures, guidelines, and best practices when making decisions related to claims adjudication.
• Demonstrated excellent organizational skill my managing multiple projects simultaneously. Paid and processed claims within designated authority level.

Developed effective strategies for managing accounts receivable and payables. Operated computers programmed with accounting software to record, store, and analyzed information. Performed general office duties, such as filing, answering telephones, and handling routine correspondence. Codded documents according to compay procedures. Reviewed invoices from vendors prior to payment processing to ensure accuracy and completeness of documentation provided by vendors. Assisted in implementing a new computer program to go from paper to paperless. Created a training manual for the new program. Trained associates on the new program.