Renee Butler
Dolton,IL
Summary
Achieved significant improvements in customer satisfaction and team collaboration at Pregis LLC by leveraging expert problem-solving and leadership skills. Excelled in fostering long-term customer relationships and enhancing service quality through strategic issue resolution and employee coaching.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Pregis LLC
06.2017 - 07.2024
- Promoted positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed approximately 30 incoming calls, emails and faxes per day from internal/external customers.
Senior Customer Service Representative
Pregis LLC
07.1997 - 06.2017
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Mentored junior team members, contributing to their professional development and overall team success.
Education
Bachelor of Arts - Liberal Arts And Sciences
University of Illinois At Urbana-Champaign
Champaign, IL01.1993
Skills
- Problem-Solving
- Time Management
- Customer Service
- Attention to Detail
- Work Prioritization
- Complaint Handling
Accomplishments
12/2005 FP International Presidential Award
12/2007 FP International Presidential Award
Certification
ISO 9001 Internal Auditor
Timeline
Customer Service Supervisor
Pregis LLC
06.2017 - 07.2024
Senior Customer Service Representative
Pregis LLC
07.1997 - 06.2017
Bachelor of Arts - Liberal Arts And Sciences
University of Illinois At Urbana-Champaign
ISO 9001 Internal Auditor
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