RENEE CALDER
Summary
Seasoned Sales, Customer Success Manager, and Account Executive with a background in revenue, project, and relationship management. Committed to enhancing professional skills while effectively and creatively growing the business. An enthusiast who continuously strives to promote and drive demand through technology and marketing. Resourceful and methodical self-starter looking to leverage recent experiences and background into a new opportunity.
Overview
11
11
years of professional experience
Work History
Sales Manager
Cloudbeds
11.2024 - Current
- Increased sales revenue by developing and implementing effective MEDDIC sales strategies.
- Creatively prospected new customers and followed up through cold calls, email outreaches, and social media connections.
- Built long-lasting client relationships through consistent follow-ups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Customer Success Operations Manager
Actabl
10.2023 - 05.2024
- Implemented new processes and platforms to streamline cross-departmental efficiencies.
- Acted as the Champion for customer risk and churn to track trends and improve retention.
- Interacted directly with the company's CRM to analyze data and metrics.
- Collaborated with the Customer Success Managers and Leadership to successfully build and lead special projects and initiatives.
Enterprise Customer Success Manager
Actabl
03.2022 - 10.2023
- Managed key customer relationships, leading to increased product adoption, account retention, and upsell.
- Implemented success plans for each customer account across four software platforms.
- Collaborated with cross-functional teams to onboard new customers.
- Acted as the point of contact and voice of the customer to collectively build solutions and raise escalations.
- Created and hosted Business Reviews for key accounts to discuss strategy and areas of opportunity.
Market Manager
Cloudbeds
12.2020 - 03.2022
- Developed and implemented strong relationships with prospective clients through strategic outbound calling campaigns.
- Generated and qualified leads to properly consult and analyze the property's solution for a system need.
- Leveraged the CRM database to manage customer data, log calls, and generate reporting to deliver actionable insights to grow my sales pipeline.
- Negotiated based off focused value selling
Operations Manager
Locale Magazine
04.2019 - 09.2019
- Spearheaded the implementation, training and adoption of new platforms and processes to better organize and improve payment between external parties
- Generated and negotiated new sales leads to build Locale's partner portfolio and increase Ad sales
- Creatively researched areas of opportunity to increase efficiency and consistency across all departments
- Spearheaded the implementation, training, and adoption of new platforms and processes to better organize and improve payment between external parties
Account Executive
Expedia Group
01.2016 - 04.2019
- Developed and maintained positive relationships to obtain business goals and key performance indicators
- Subject Matter Expert- California's lead for Merchandising, Partner Marketing and events
- Hosted webinars for external hotel partners across North America on how to utilize and find value in Expedia's revenue management tools
- Quick problem solver to creatively assist hotels optimize through an online travel channel.
- Analyzed key metrics and created semi-automated templates to track partner engagement 1 week prior compared to 2 weeks and 4 weeks post-events.
- Project creator, leader, and trainer for a top account initiative to increase parity consistency from top revenue-generating hotels
- Trained the California region on external platforms such as MailChimp, Trello, Canva and Splash
In-House Marketing Coordinator
Wyndham Worldwide Corporation Inc.
05.2014 - 12.2015
- Consistently hit and exceeded weekly and monthly sales goals
- Promoted products and services; generated leads and initiated sales
- Worked with the front desk and sales department to improve guest satisfaction
Education
Bachelor of Arts - Journalism
California State University
Chico, California12.2008
Skills
- Sales Management - MEDDIC Experienced
- Account Management
- Drive for results
- Strong ability to multi-task
- Highly organized
- Committed team player
- Guest relations professional
- Sales & Marketing experienced
- Strong ability to manage change
- Talented public speaker
- Strong written communication
- Creative problem solver
- Thrives well under pressure
- Project management
- ChurnZero, PowerPoint, Excel, Salesforce, Monday, G-Suite, Pendo experienced
Accomplishments
- Hosted two webinars in 2017 on Expedia's revenue management tool, REV+, to educate North American hotel partners on how to utilize the tool and increase engagement
- Awarded 2017 Hotwire Market Associate Collaborator of the Year
Timeline
Sales Manager
Cloudbeds
11.2024 - Current
Customer Success Operations Manager
Actabl
10.2023 - 05.2024
Enterprise Customer Success Manager
Actabl
03.2022 - 10.2023
Market Manager
Cloudbeds
12.2020 - 03.2022
Operations Manager
Locale Magazine
04.2019 - 09.2019
Account Executive
Expedia Group
01.2016 - 04.2019
In-House Marketing Coordinator
Wyndham Worldwide Corporation Inc.
05.2014 - 12.2015
Bachelor of Arts - Journalism
California State University
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